Technology Support Analyst Jobs

Client Services is seeking applicants for a Full-time Technology Support Analyst (TSA). This position provides strategic and operational support to both internal and external clients related to instructional and administrative computing technology. The TSA role acts as a consultant and a technical support analyst to various operational and strategic initiatives and to the computer support team. In addition, the role will be expected to partner with other TSAs and management.

The person in this challenging and demanding role will have opportunities to lead and to participate in meetings, projects, committees, business analysis and administrative teams like our Device Management Administrative Teams.
The TSA role may provide work direction and coordination of work activities to other technical staff and \ or student and casual employees.

Candidate Profile

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

Demonstrated experience in Project Management as a Project Coordinator or Project liaison as well as using Project Management tools, portfolio tools, and time management system

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Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

Associate degree in computer related discipline (relevant experience may substitute for the degree requirement on a year-for-year basis).

Four or more years of work experience with automated systems in a complex network environment. Successful experience working in an end-user, customer facing role in a trouble-shooting capacity is required.

Position Grade

24

Starting Salary Expectations

The first two steps of the range are: $62,895 to $64,782 per year. Higher salary placement may be available based on qualifications, experience and internal equity.

Position Grade Salary Range

$62895 to $100923 Annual Salary

FTE

1

PCC Benefits

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)

Starts at 8 hours of vacation leave per month (additional vacation hours with years of service

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View a complete list of PCC benefits.

Working Conditions and Physical Requirements

Work pressure and interruptions occur regularly. Project implementation responsibilities, daily tasks, and problem resolution activities must be prioritized and managed effectively and efficiently. Involves ongoing exposure to constantly changing physical and ergonomic environments. Ability to respond quickly to emergencies and special user requests in a dynamic, networked environment; and communicate effectively with distraught or reactive individuals. Ability to lift and work on equipment that may be located in tight or poorly lighted spaces. Lifting and moving of end-user computing devices weighing up to 40 lbs. is sometimes required.

Background Check Required

Yes