Information Technology Desktop Support

Job Tittle : IT Desktop Support Engineer

Location : Fairport , NY (Onsite)

Experience : 3 - 4 years

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility in the Fairport NY (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows7/10and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily tasks include (but are not limited to):

o Active Directory Administration

o Limited support for corporate mobile devices

o Familiarity with cloud applications (OneDrive, Office365, etc.)

o Troubleshooting Cisco VPN connectivity

o Familiarity supporting Citrix connectivity

o Remediating Symantec Endpoint Protection

o Dameware remote connection/utilization

o Altiris Deployment server utilization

o Asset management skills

o Microsoft Edge and various browser(s) support

o Installation/configuration of various Adobe products

o Installation/configuration of Check Point endpoint client software

o Conference Room equipment

o Printer/driver troubleshooting & installation

o ServiceNow utilization

o Cisco WebEx service support

o Deployment/configuration of standard IP telephony

o Hardware ordering/deployment

Additional responsibilities may include:

o Documentation (records) management

o Knowledge base utilization

o Project interaction

o Customer scheduling/follow-ups

o End user equipment moves (disconnect/reconnect)

o Multi-team interaction and/or technical roundtable participation

o Standard device imaging via USB/PXE server(s)

o Smart-Hands tasks/functions outside of standard operational work