Customer Support Administrator Jobs

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

This role supports Creation's Customer Support Focused teams including Business Unit Managers and Program Managers with a variety of duties under limited supervision.

Responsibilities:

Sales order administration:

• Using Creation's Sales Order Entry procedure, the individual will load all customer purchase orders in to the Creation Central System after verifying proper quantity, part number and pricing compliance.
• This includes all sales order types including 20 and 30 series for production orders, 40 and 50 series for customer returns, 60 series for materials sales and 70 and 90 series for NRE orders.

Price Impact Analysis (PIA):

• Collect documentation changes from customer, initiate PIA log number, process through documentation center, process pricing and send to Business Unit Manager for approval.
• Administer all changes requests from the Creation customer base via the PIA process.
• Work with team members to resolve any open issues pertaining to the PIA process.

Return Material Authorizations (RMA’s):

• Duties include issuing RMA number to customers, entering MRP dates into the system, following the repair order through Creation's internal process until the product is shipped.
• Enter all customer repair orders into the Creation Central System ensuring pricing is prepared in a timely and accurate manner for out of warranty returns.

Production status reporting:

• OTD of entire factory to customer promise dates
• Confirming all orders have Production and Ship dates loaded
• Publish production status report for all open customer purchase orders on a weekly basis.
• RMA turnaround measured in cycle time
• Ensure all new POs are loaded into the system within 48 hours of receipt
• Duties will include meetings with focus factory personnel to determine production schedules and reasons for delays, if any.

Qualifications:

• Minimum Education: Associates degree or related experience
• Minimum Experience: 2-3 years experience in an accounting or sales office environment

Other Skills/Knowledge/Experience:

• Leadership skills
• Excellent verbal and written communication skills

Computer Skills:

• Intermediate Microsoft Word skills as evidenced by the ability to perform all of the basic functions as well as create moderately complex documents containing tables and graphs, and ability to mail merge documents, apply page setup functions (margins, page numbers, footers, headers), create an index and/or table of contents, use search & replace, print labels and envelopes
• Basic Microsoft PowerPoint skills as evidenced by the ability to create and save a presentation, add titles, edit and delete slides, reordering slides, applying slide masters, checking spelling, and adding clip art
• Intermediate to Advanced Microsoft Excel skills as evidenced by the ability to perform all of the basic functions as well as the ability to use workbooks, link data, create and edit charts, change page orientation, add headers and footers, filter and sort lists, format data, insert rows, enter and sort data and produce graphs and charts

#HP

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Canada: Title for the position will be in accordance with applicable national and local laws.