Information Technology Operations Support

US Tech Solutions is seeking a “Information Technology Operations Support Specialist". This is 12 months of contract with one of our direct client.

Job Details:

Job Title: Information Technology Operations Support

Location: New York, NY - Remote

Duration: 12 months contract

Summary:

• An Expert will be responsible for identifying and resolving technical problems, as well as answering questions and escalating account and bug related issues.
• An ideal candidate will need to have a strong understanding of the product or service being offered, as well as the technical aspects involved in using it.
• As an Expert, the primary responsibility is to provide technical assistance and support to customers who have issues with their accounts and company’s products.

Job Responsibilities:

• Communicating with customers via email to resolve partner issues within established time frames
• Maintain a high level of customer satisfaction by providing timely and effective support.
• Escalate issues to different cross-functional teams, and monitoring escalations for end-to-end case management.
• Documenting customer interactions and resolution paths, building documentation for proactive and reactive resolution.

Skills:

• Ability to accurately document and record customer/client information.
• Proficient with computer applications, such as Microsoft Word and PowerPoint, with the ability to learn new software and tools quickly.
• Outstanding customer service skills and the ability to build rapport with customers.

Education/Experience:

• Previous customer service or call center experience preferred.
• Bachelor’s degree required.

Disclaimer:

“U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.”