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Technical Support Representative Jobs

Company

NLB Services
Address United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting,Computer Hardware Manufacturing,Software Development
Expires 2023-06-30
Posted at 11 months ago
Job Description

Role: Technical Support Associate

Location: Remote

Duration: 6 Months Extendable


Timing: 7am/8am-4pm/5pm shift, 40 hours per week


Requirements:

  • 6 months of experience in Customer Service
  • Advanced English
  • Looking to work in IT Environment


Activities

  • Answer technical support calls providing and escalating to other support groups
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • General L1 support for hardware and MS Office packages
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Provide support based on email generated requests or reports
  • Advance technical support for in-house applications and developments