Diagnostic Technical Support Representative Jobs

1-2 years’ experience in an office environment.

Experience within a FDA regulated medical device company is a plus.

Knowledge of Outlook, Excel, Word.

Must be able to document activities thoroughly per requirements.

Remote (must live in Arizona, Texas, Oklahoma or Florida)

2-3 years of customer support providing excellent customer service or help desk support.

Stay updated with the latest technological developments and product knowledge to offer comprehensive support.

Assist in creating and maintaining knowledge base articles and technical documentation.

Provide remote training and guidance to customers on using software and hardware products.

Bachelor’s degree in Computer Science or related field, or equivalent experience

Basic knowledge of operating systems, such as Windows, macOS, or Linux (Linux Cert preferred)

Proven work experience as a Technical Support Technician or similar role

Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers

Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.

Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.

1+ year of Technical Support experience required

Previous experience working in a customer care environment

PC hardware and configuration skills

Stay up-to-date with emerging technologies and industry trends to enhance technical skills and knowledge.

Knowledge of basic computer hardware and software, including servers, desktop, laptop, firewalls, routers, switches, AP’s, telephony, printers, and cabling strongly preferred

Experience with Microsoft operating systems and Office Suite required

Prior ITIL Foundation experience is beneficial

Must be able to interface directly with users with a wide variety of technical skills in a professional manner

Free mental health assistance for all employees

Ability to provide general post-sales product information.

Collect relevant technical problem identification information.

Provide basic Support on the standard protocols and features.

40 hours a week with schedules including the following depending on need.

Monitor the ticket system for new customer entered requests

Configuration and Technical Questions about our products.

Meets basic required skills, knowledge, and abilities of Technical Support Rep I

Basic Computer Data Entry Skills (Will be Assessed)

High school diploma or general education degree (GED)

Completed Career Path Development process for a Technical Support Rep II, or equivalent experience

Field experience servicing either electric or gas appliances--water heaters

Customer service related experience in a call center providing technical support

Processes all phone call utilizing the required data entry standards, screening, and troubleshooting instructions, and transfer protocols

Meets Quality Assurance requirements and other key performance metrics

6 months minimum technical support or field-related experience with service/support

Previous experience with order processing systems, databases, or tracking programs

Excellent interpersonal, written, and oral communication skills

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Strong computer usage and problem-solving skills;

Sound verbal and written communications skills;

Assist customers' online service setup issues via phone and email.

Assist new customers with their initial service settings.

Address customer inquiries regarding service features available.

Troubleshoot technical issues that customers encounter with service usage.

6 months of experience in Customer Service

Looking to work in IT Environment

General L1 support for hardware and MS Office packages

Advance technical support for in-house applications and developments

Answer technical support calls providing and escalating to other support groups

Provide support based on email generated requests or reports

Technical certification/degree in system, electrical or computer (electronics, software, control systems, power, or related) preferred.

2 years of experience in assembling machinery and/or repairing machinery breakdowns and component adjustments.

Valid Driver’s license with no restrictions, which would preclude driving on the job, is a continuous requirement.

Experience in customer service, customer support, and/or technical support.

Ability to clearly communicate with people and possess strong problem-solving skills.

Ability to use personal computers to connect to networks, read and respond to emails, and manage files.

Survivor Benefit (6 months salary paid to surviving eligible family members)

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

Demonstrated strong interpersonal communication skills when working with both internal and external customers.

Experience with common internet software is preferred.

Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers.

START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!

Front-line technical support specific to our Security products including hardware management, remote hardware installation assistance, and user databases

Excellent troubleshooting skills, i.e. being able to solve an issue with hardware remotely

Manage multiple software/hardware products in the security ecosystem

Remotely access the client's computers for troubleshooting

Bachelor’s degree in business, computer science, information systems, liberal arts or related field or equivalent experience.

Thoroughly understand, reproduce, and solve technical issues. This includes experience with troubleshooting hardware issues on the Windows operating system

Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques

Experience in a help desk/call center environment providing technical support in a retail environment

Experience using computer hardware and software applications

Document problems, complete problem tickets, and request information in the support tools

Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements

Collaborate well in a team environment

Manage and resolve moderately complex customer issues via remote technology such as instrument screen sharing, predictive Log-IC and AbbottLink.

Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model.

Career development with an international company where you can grow the career you dream of.

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Utilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.

Document key aspects of each end-user interactions within our Case Management solution.

Assist end-users with general questions that range from rate plan differences to service availability to potential contract requirements.

Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a “people person”.

General knowledge of personal computer networking.

Great analytical, problem-solving and conceptual skills.

Excellent written and verbal communication skills.

Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities

Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)

Answer incoming calls from customers and installers

Provide operation, troubleshooting, maintenance, and installation support

Promote and maintain positive customer relations

Provide troubleshooting and repair support to installers and customers over the telephone

Technical certification/degree in system, electrical or computer (electronics, software, control systems, power, or related) preferred.

2 years of experience in assembling machinery and/or repairing machinery breakdowns and component adjustments.

Valid Driver’s license with no restrictions, which would preclude driving on the job, is a continuous requirement.

Experience in customer service, customer support, and/or technical support.

Ability to clearly communicate with people and possess strong problem-solving skills.

Ability to use personal computers to connect to networks, read and respond to emails, and manage files.

Excellent operational, organizational and follow-up skills with the ability to manage and process complex operational work.

Proven abilities to maintain appropriate policies & procedures for regulatory-driven requirements.

Manage the day-to-day resolution of customer issues through email and phone in a high volume environment

Possess practical work experience equivalent to 2+ years in support services experience in IT Help Desk and/or Desktop Support

Exceptional verbal, written and listening communication skills.

Strong interpersonal skills, team-oriented, and collaborative.

Refresh knowledge of the HomeWAV system and learn new features as they are released;

Document troubleshooting steps and all general HomeWAV knowledge for continued department improvement;

Associates degree in Computer Science, Engineering, Information Technology, or related experience is preferred;

1+ years of experience diagnosing and troubleshooting technical-related issues, identifying recurring issues, and driving issues to resolution;

In-depth knowledge of computer systems and mobile devices;

Strong multi-tasking and problem-solving skills with ability to use good judgment in handling serious customer problems;

Technical certification/degree in system, electrical or computer (electronics, software, control systems, power, or related) preferred.

2 years of experience in assembling machinery and/or repairing machinery breakdowns and component adjustments.

Valid Driver’s license with no restrictions, which would preclude driving on the job, is a continuous requirement.

Experience in customer service, customer support, and/or technical support.

Ability to clearly communicate with people and possess strong problem-solving skills.

Ability to use personal computers to connect to networks, read and respond to emails, and manage files.