Technical Support Training Specialist Jobs

Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously

Bachelor’s degree or equivalent experience in Instructional Design, Educational Technology, or a related field

Design and develop instructional materials, including e-learning modules and other educational tools using best practices in instructional design

Apply principles of adult learning theory, cognitive science, and other educational best practices throughout course creation

Minimum of 3 years of experience in instructional design and developing learning experiences for varied audiences

Excellent written and verbal communication skills

Phone System management a plus

Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity

Research, resolve and respond to various user requests and inquiries

Provide detailed description of problems and resolutions in the ticketing system

Perform administration of virtual and physical desktops using various tools

Perform regular security monitoring to identify possible intrusions

• Requires time and territory management skills.

Must have demonstrable computer knowledge; Technical service desk experience is a plus.

• 2-year college degree or equivalent experience in a related field.

• CompTIA CTT+ Certification within 12 months of hire.

• Possesses self-motivation, strong organizational skills and strong interpersonal skills.

• Possesses ability to perform job duties and prioritize work without direct supervision.

Experience contributing and accessing information from a Knowledge Management system.

Certification or experience in SQL and VBScript, preferred.

Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.

Maintains and expands product knowledge/documentation through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials.

Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.

Bachelors degree in computer information systems or related field required or 5+ years related experience.

Effective time management skills and the ability to prioritize multiple competing tasks

Ability to offer solutions based on knowledge of computers and the application

Verify new features within our test environment meet the defined requirements

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

1+ years of experience in the field or in a related area

Secondary education, preferably in the IT field

•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

•Assist management in creating training materials pertaining to computer troubleshooting and usage

Responsibilities for Technical Support Specialist

Qualifications for Technical Support Specialist

•Industry-specific certification in relevant computer languages or software may be required

•Accept constructive criticism and customer feedback regarding their experience with software or IT services

Guide sites through the onboarding process, following HS Site Management Protocol, including development of their HS Implementation Plan

Develop and provide professional development offerings for HealthySteps Specialists

2+ years of experience providing training and technical assistance for an evidence-based program

Solid experience with continuous quality improvement processes or cycles of improvement

Experience in organizing, developing, and leading trainings for multi-disciplinary audiences

Knowledge of infant and toddler development and behavior, especially strengths-based and family-centered approaches

Autonomously manage and troubleshoot issues

Develop thorough knowledge and understanding of customer challenges, expectations and success measure

Minimum 2 years' experience in customer service role

Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated

Excellent verbal and written communication skills

Strong interpersonal skills - ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams

Required job duties are normally performed in a climate-controlled office environment, or remotely from home.

Key Knowledge, Skills & Abilities:

Familiarity with ITIL Service Delivery methodologies including problem and incident management a plus.

Basic knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments.

Manage, monitor, and prioritize daily flow within the ticketing system, email and phone queues to meet service levels.

Create and manage against OKRs.

Assign non-technical requests to client services managers

Excellent problem-solving and analytical skills

At least two years of experience supporting business systems that includes:

Ability to perform in a fast-paced environment and patiently and effectively manage multiple workloads, priorities, and deadlines

Possesses knowledge across a wide range of technical topics

Python, Java, C# experience helpful but not required

1+ years of professional experience working in a Call Center

Excellent communication skills and high level of professionalism

High Technical Aptitude, troubleshooting experience

Full Benefits; Medical, Vision, Dental, and more!

20+ Years of Proven Industry Experience in 4 major markets

Dedicated Engagement Manager who is committed to you and your success

SQL Server administration or database management experience

You can learn more about the benefits offered here

Additional certifications or equivalent experience

Work with the IT Manager to procure required hardware and software and track IT assets.

Work with domain administrators to manage local Active Directory objects and Group Policies.

VPN and Remote Desktop support and

Point of sale experience preferred

Strong problem-solving and analytical skills

Excellent communication and follow-up skills

Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed

Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin

Provide top-tier support and resolve tech-related questions and queries to our partners and end-users

Point of sale experience preferred

Strong problem-solving and analytical skills

Excellent communication and follow-up skills

Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed

Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin

Provide top-tier support and resolve tech-related questions and queries to our partners and end-users

Two years or more of Jamf mobile device management experience preferred.

Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.

Administrator and maintain mobile device management systems.

Experience in coordinating resource requirements.

Provide support for producing system quotations and performing inventory and license management duties as required.

Coordinate with other support staff and managers to resolve all support issues.

Actively participate in the enforcement of configuration and change management of developed training materials.

Knowledge of the features, functions, and capabilities of MS Teams

Experience with web-based training systems

Experience working in a training/teaching environment.

Less than three (3) years work experience in a professional environment.

This position is fully remote.

2+ of customer service, data entry and/or inside sales experience, ideally in a mechanical or technical capacity

Pay: $22-$30 per hour dependent upon experience

Experience using a CRM is a plus

Basic computer knowledge including Microsoft Office (Word, Outlook) and the ability to learn new systems

Great problem solving abilities and a technical and/or mechanical aptitude

Location: 100% onsite in Newberg, OR

Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.

Minimum of 1-3 years of experience in technical support or customer-facing technical role

CompTIA certifications (A+, Network+, Security+, etc.)

Degree in Computer Science, Information Technology, or related field; or equivalent experience

Experience working in a call center type of enviorment.

Excellent communication, interpersonal, and critical thinking skills.

Prior business management software (Proofhub, Flodesk, HubSpot, etc.) experience is a plus

Ability to be proactive and able to take direction and establish ownership/management of projects

Support all internal and external customers with technical training, knowledge, and expertise.

Help support the brand by providing educational and training materials on best practices for all software features and enhancements.

Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.

Diagnostic and analytical skills in software, with the ability to troubleshoot issues.

3-5 years of experience in an application development or production support role.

Strong organizational skills, adept at handling multiple competing priorities.

Excellent communication and interpersonal skills, collaborating effectively with developers, analysts, and colleagues across the organization.

Experience in working with and supporting vendor applications.

Act as the production support team lead for 65 applications used by our Wealth and Insurance businesses.

Build and maintain runbooks for each application, ensuring all tasks are completed according to SLAs.