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Technical Services Consultant Jobs
Company | Asana |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-29 |
Posted at | 10 months ago |
Our Customer Experience (CX) team is committed to helping customers adopt Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and functions, get off on the right foot, experience the most value out of the tool over time, and ultimately renew & grow their subscription.
- Play a strategic advisory role advising our customer-facing team members on options for customers’ technical needs
- Advise technical partners (e.g. consulting firms) on customers’ technical requirements and be a strategic partner in their proposal development and project execution
- Partner with Product Management and Engineering to improve the roadmap and long-term platform strategy
- Help to evaluate technical feasibility of customers’ desired integrations and automations and advise on solution architecture
- Solve challenging workflows and help our customers get the best of Asana
- Technical design and project execution (phase 0)
- 6+ years in a Sales Engineering or Consulting Professional Services in a SaaS environment
- Ability to clearly articulate technical topics to a non-technical or business audience
- A consultant for our partner ecosystem to help them drive success and convert our mutual clients
- 1+ years of experience leading a complex project end-to-end
- Understanding of software/SaaS buying behaviors
- Hands-on development and scripting experience with JSON and RESTful APIs
- Demonstrated success in designing and implementing integrations between SaaS and/or on-prem solutions
- Proven track record of achieving results while balancing demanding expectations
- In-office culinary options to cater to your dietary preferences
- Long-term savings or retirement plans
- Inclusive family building benefits
- Career coaching & support
- Mental health, wellness & fitness benefits
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