Team Lead, Host Success

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down to earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About The Team

Our Host Success team is expanding to keep up with the demand for cars in the Turo marketplace. We’re looking to further accelerate our growth by helping our hosts build a successful business on Turo.

You’ll be responsible for leading a team tasked with prioritizing and executing the optimization of supply quality and quantity to meet demand. As one of the key leaders of the Host Success Management team, you’ll help us develop and test different channels and types of messaging to drive more engagement, foster host trust and improve their operations. As we find approaches that resonate, you’ll drive their execution and scale them out.

Got it? Perfect, we like you already. Let's talk about specifics.

What You Will Do

• Lead a team of Host Success Managers. Raise the bar on the team’s performance by providing frequent feedback and training for each team member, in addition to standardizing playbooks and best practices across the team.
• Work on initiatives focused on achieving objectives as part of a larger strategy
• Partner with Training/QA specialists to standardize processes and best practices and ensure adoption.
• Monitor and proactively report on KPIs to the team and management. Identify areas of improvement and make recommendations on decisions.
• Analyze, improve, and create new workflows to make your team more efficient, meet targets, and deliver a great experience for hosts.
• Gather and synthesize product/experience feedback and relay findings to the relevant teams at Turo.

Your profile

• Hyper-organized: excellent follow-through, attention to detail, and taking ownership of your team’s success.
• You are an empathetic person, able to put yourself in the shoes of your team and our hosts to understand their experience and perspective.
• Aspire to advance your career in a dynamic and growing team.
• Ability to multi-task and thrive in a dynamic startup environment; you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision.
• Highly proficient with Salesforce and Excel. You should have detailed knowledge of Salesforce records, experience with workflow automation and business intelligence tools a plus.
• 3+ years sales/account management experience; preferably 1+ years sales/account management leadership experience
• Strong desire to expand and acquire new skills.
• Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission.
• Demonstration of leadership and ownership: you’ve led projects, provide mentorship to other team members, and have elevated the performance of the team by sharing your best practices.

The Phoenix base salary target range for this full-time position is $75,000-$91,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.

Benefits

• Bi-annual Turbo Week (week-long, company-wide conference)
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Employer-paid medical, dental, and vision insurance (Country specific)
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
• $2,000 Learning & Development stipend to invest in your professional development
• Retirement employer match
• Paid holidays, volunteer time off, and parental leave
• Paid time off to relax and recharge
• Competitive salary, equity, benefits, and perks for all full-time employees

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.