Talent Acquisition Manager - Dollywood Park & Resorts - Exempt

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, they are a part of our extended family. Come be a part of all the fun we are having!

The Talent Acquisition Manager exists to manage and develop the sourcing, recruiting, hiring, and onboarding processes for all open positions throughout Dollywood Parks & Resorts. These responsibilities are to be conducted in a manner consistent with the mission and values of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist with preparation and adherence to annual budgets.
• Seek out and manage vendor relationships with staffing and international agencies to provide supplemental staffing support.
• Maintain confidentiality at all times to ensure that there is no release of information pertaining to Dollywood records, plans, or any other matter without approval.
• Hire, train, supervise, and develop the Talent Acquisition team.
• Assist with all HR Events as needed.
• Strategize, develop, and implement sourcing, recruiting, hiring, and onboarding in compliance with federal, state, and company rules/regulations.
• Create, monitor, and report staffing metrics to stakeholders. Set goals for the Talent Acquisition team and hold them accountable to reaching agreed deliverables.
• Collaborate with the Communications Manager to build recruitment content and advertising (paper, digital media, social media, radio, television, and other materials) to align with the Company’s employment branding strategy.
• Routinely serve as Person in Charge of HR Operations.
• Coordinate housing for transitional executives, and transient workers such as interns, international workers, and Sevier Hospitality Internship Program participants.
• Create annual recruitment and onboarding calendar based on the Company’s operational calendar to identify need-based recruitment and prepare job fairs, hiring events, college and high school visits, community outreach, etc.
• Serve as the face of the Dollywood employment brand appearing on television, radio, and other media outlets as needed.
• Collaborate with the TA Director and Communications Manager to build the Dollywood Company employment brand strategy.
• Build and maintain strong relationships with hiring managers, meeting regularly to support and serve staffing needs and hold each other accountable to agreed staffing levels.
• Ideate, develop, plan, and lead creative staffing programs such as high school bussing, work-based learning, apprenticeships, and internships.

Management reserves the right to change and/or add to these duties at any time

• Must be productive in a fast-paced, dynamic environment.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Able to get along with other employees to work out problems and resolve conflicts.
• Strong Analytical skills required.
• Able to add, subtract, multiply and divide with accuracy.
• Must be able to multi-task.
• Able to be flexible to handle frequent changes in priorities.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be able to prioritize and complete work assignments on a timely basis.
• Demonstrates excellent public speaking skills.
• Extremely well organized with strong attention to detail skills.
• Able to comprehend instructions and retain information.
• Able to communicate effectively using standard English grammar and punctuation
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Ability to greet others in a professional manner.
• Able to tolerate various temperatures while working outdoors.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Able to lift up to 25 lbs and move up to 40 lbs.
• Able to work outdoors.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Extremely personable and outgoing personality to promote programs and excite applicants.
• Must have professional appearance with good personal hygiene.
• Must be self-motivated and disciplined.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to meet the physical demands of the job.
• Ability to make all age groups feel relaxed and at ease.
• Positive team member at all times.
• Must be committed to continuous improvement.

• Three (3) to five (5) years of recruiting/talent acquisition experience required.
• Theme park experience or high-volume seasonal staffing experience required.
• Knowledge of employment law required.
• Must have a strong working knowledge of common office software for word processing, spreadsheets, presentations, databases and interoffice communication.
• Must successfully complete a pre-employment background check.
• Must have excellent oral presentation skills.
• Must have excellent writing and math skills.
• High School Diploma or equivalent is required. College Degree is required. Degree in human resources, organizational development, or business is preferred.
• Three (3) years of proven successful leadership experience of at least 2-5 employees required.