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System Specialist Jobs
Company | WEX |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-16 |
Posted at | 11 months ago |
The Systems Specialist is responsible for the analysis, configuration, and testing of client benefit plans on the My Benefit Express™ web platform. This position works closely with client service teams, clients, and external partners as a technical resource to implement and maintain system functionality including data integration between systems. Duties and Responsibilities:
- Coordinate with EDI team, insurance carriers, TPAs, and payroll/HRIS systems the integration and testing of data import / export updates (standard and proprietary)
- Data analysis & audit (often from various sources)
- Ability to constantly evolve current integration strategy to ensure efficiency
- Strong customer service orientation Competencies: Communication: Ability to analyze client requirements and documents as they relate to the position as well as the ability to speak / listen clearly and effectively to stakeholders at multiple levels both inside and outside of the company. Strong verbal and written communication skills including the ability to provide detailed internal and external communications to successfully document instructions and process. Critical Thinking: Ability to understand cause and effect, solve practical problems, and apply best practice methods and procedures. Must be capable of critical thinking, ability to think strategically before, during, and after a solution is deployed to production. Ability to translate broad goals into personal action plans and timelines. Application of creative problem-solving skills should be utilized for all tasks. Computer: Experience in MS Office Suite software, including advanced Excel skills especially in the use of formulas such as VLOOKUPs. Ability to gather and analyze data requirements. Familiarity with key web technologies as used by benefitexpress.
- Integrate My Benefit Express™ and client systems, including data migration and assessing system compatibility
- Configure client sites, including benefit plan rules, details, prices, text, and documents
- Communicate and interface with management and clients, professionally and accurately
- Assists the manager in all elements of design, documentation, testing, project plan and implementation / conversion for enhancements and new modules
- Data import design and implementation
- Design, implement and produce reports providing summary and audit details
- Ability to successfully meet deadlines
- Documentation of client specific set-up and processes
- Training / transitioning the process to the client teams
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