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Emr System & Support Analyst Iii
Company | Natera |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Biotechnology Research,Pharmaceutical Manufacturing |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Job Title: EMR Systems and Support Analyst III
- Solicit customer feedback and funnel new requirements and product changes back into software development
- You will develop and reform EMR support processes as needed to provide top quality customer service to both internal and external customers.
- You will work with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. Due to this, you must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. You must maintain a current status on Natera training requirements. You would also be required to pass a post offer criminal background check.
- You will create documentation of business requirements, current and future state workflows.
- You will drive operational excellence and meet with operational stakeholders as required to determine both short term and long term solutions to issues identified post implementation.
- You will develop a deep understanding of Natera’s users to deliver an outstanding user experience
- You will coordinate all testing phases of associated applications during implementations and upgrades.
- You will participate in all phases of the system development life cycle including development of use cases and evaluation of software solutions.
- You will develop strong relationships with end user communities, customers, and business partners. In the process, you will become a product expert and subject matter expert on Natera’s deployed EMR software products
- You will support existing functionality with further expansion to other Natera groups where necessary.
- You will research to develop, configure, and modify moderately complex information systems.
- You will design, configure, test, debug, document, and maintain program/application configurations.
- You may have to travel (up to 50%) to customer sites to assist with clinic staff or provider training, and onsite elbow support where necessary.
- Basic understanding of clinical workflows and terminology preferred Healthcare IT experience in acute care or ambulatory care settings a plus Working knowledge of IT solutions and interfacing a plus
- Highly organized with ability to manage concurrent deadlines
- Minimum 5 years of experience in a technical support role preferably in Healthcare.
- EMR Analyst Certification is preferred but not required EMR (training will be provided)
- Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service Proficient in the use of Microsoft Office tools
- Ability to collaborate and interact effectively with individuals, and influence individuals across functional areas and in team environments.
- Customer research and survey skills – how to ask good questions, listen carefully, and synthesize information into clear customer and market needs with attention to details.
- Ability to work independently and as a team member across multiple teams
- Must be self-motivated, detail-oriented and able to manage one’s own work independently in a fast-paced environment with changing priorities
- Duties are typically performed remotely. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. Duties may require working outside normal working hours (evenings and weekends) at times.
- Strong understanding of healthcare business process and technology preferred
- Minimum 7 years of direct work experience.
- Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.
- Excellent oral and written communication skills.
- Excellent analytical and organizational skills
- Ability to understand customer requirements and their impact on technical directions of a solution
- Ability to develop, document and ensure adherence to technical standards
- Ability to independently research and perform analysis to resolve complex issues
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