Support Services Specialist - Clinic Admin, College Of Dentistry

Job Title: Support Services Specialist- Scheduler

Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa’s College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. Work Monday thru Friday, 8-5 in a job that offers variety and opportunity to work in a unique educational environment. Position offers variability; may provide front-desk or call center support, or a combination of both. For a full job description, please send an e-mail to [email protected].

Responsibilities

• Problem-solve in a fast pace environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.
• Verify patient insurance eligibility and coverage.
• Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.
• May orient and educate dental students on clinic protocol and procedures.
• Contribute suggestions and ideas to improve patient experience.
• Data entry into the patient management system for basic patient demographics, insurance, and appointment information.
• Problem solve escalated patient situations in partnership with patient representatives and management.
• May coordinate and modify Faculty, Resident and student provider master schedules.
• Coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)
• Schedule and coordinate patient appointments.
• Train co-workers on clinic workflow, policies, paperwork.
• Patient interactions by phone or in-person.

Salary: $46,288 to commensurate (Pay Grade: 3A)

Schedule: Monday – Friday, 8:00am – 5:00pm

May require occasional overtime.

Work Location: On-Site

Required Qualifications

• Experience utilizing active conflict management/resolution skills and de-escalation techniques.
• Relevant customer service experience in a fast paced, high volume office environment.
• Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).
• Excellent time management techniques, demonstrating the ability to adapt and handle multiple competing priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Bachelor’s degree or an equivalent combination of education and relevant experience.

HIGHLY Desirable

• Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
• Experience utilizing electronic health records.

Desirable

• Complex scheduling experience for multiple providers in a healthcare environment.
• Knowledge of basic dental terminology.
• Experience with confidential information/record keeping.

Position And Application Details

In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.

Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact [email protected].

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Additional Information

• Schedule: Full-time
• Appointment Type: Professional and Scientific
• Work Modality Options: On Campus
• Classification Title: Support Services Specialist

Compensation

• Starting Salary Minimum: 46288
• Pay Level: 3A

Contact Information

• Contact Email: [email protected]
• Organization: College of Dentistry
• Contact Name: [email protected]