Clinic Services Specialist- Radiology

The University of Iowa Hospitals and Clinics department of Radiology - Image Management is seeking a Clinical Services Specialist. Provide support of UI Health Care patient access services in the Department of Radiology to ensure effective and efficient delivery of excellent health care services through frontline clinic operations support. Duties include providing reception coverage, coordination of patient appointment scheduling and obtaining/completing required documentation, requiring knowledge of the UIHC Epic system. Included in general functions are appointment scheduling via telephone, use of the work queues, and coordination/communication with multiple departments and external constituents. Provide high level customer service and ensure patients have an excellent experience by following the “Standards of Excellence” guidelines and upholds best practices set forth by the Department of Radiology and UIHC.

Duties Include

• Coordinate appointments with clinics and specific providers
• Provide reception coverage
• Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages appropriately. Work with numerous distractions and interruptions
• Schedule and coordinate patient appointments within multiple areas of Radiology
• Identify trends by communicating to the manager to facilitate opportunities for process improvement and modifications to the EPIC Radiant scheduling workflows
• Schedule patient appointments and tests and coordinate appointments with other University of Iowa Hospitals and Clinics (UIHC) departments utilizing the EPIC systems to check and verify appointment availability, always assuring compliance with established guidelines
• Work with Radiology staff, clinics and referring physicians concerning policies and regulations as related to Radiology pre-authorizations
• Handle orders from providers for external Radiology exams to be stored and interpreted
• Assists with resolving immediate scheduling issues by working directly with modality supervisor.
• Assist in documenting scheduling guidelines in OneNote
• Collaborate with peers and co-workers to enhance the delivery of care in Radiology
• Prepare external Radiology referrals for scheduling
• Explain the scheduling policies as needed through written and oral communications

Notifies supervisor of unresolved scheduling issues

• May perform other duties as assigned.
• Receive inquiries from within and outside the university and resolve within scope of responsibility, referring as appropriate and advising staff on policies and procedures
• Make recommendations for improvements to processes and quality of provided services to achieve patient/customer satisfaction

The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

Percent of Time: 100%

Schedule: Sunday 7:00-3:30; Monday through Thursday 8:30-5:00

Rotation: Holidays scheduled on a rotating basis

Education Required

• A Bachelor’s degree or an equivalent combination of education and experience.

Experience Requirements

• Proficiency in computer software applications, including Microsoft Office Suite
• Knowledge of clinical scheduling and coordination of patient activities
• Minimum six months of administrative work in a health care setting
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated ability to handle complex situations with minimal supervision
• Ability to maintain professionalism while handling difficult situations with callers and customers
• Experience working in customer service

Desirable Qualifications

• Knowledge of medical terminology
• Knowledge of University of Iowa policies, procedures, and regulations.
• Excellent organizational skills
• Demonstrated attention to detail
• Experience working with data
• Experience working with EPIC
• Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges.
• Experience working in an outpatient healthcare setting

Benefits Highlights

• For more information about Why Iowa? Click here
• Regular salaried position. Located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

Application Process

To be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until position is filled.

Successful candidates will be subject to a criminal background check. For additional questions, please contact [email protected].

Additional Information

• Classification Title: Clinic Services Specialist
• Schedule: Full-time
• Appointment Type: Professional and Scientific

Compensation

• Pay Level: 3A

Contact Information

• Organization: Healthcare
• Contact Name: Kimberly Wiley
• Contact Email: [email protected]