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Clinic Services Specialist - Irl
Company | University of Iowa |
Address | Iowa City, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-10-13 |
Posted at | 7 months ago |
The University of Iowa Hospitals and Clinics- Iowa River Landing is seeking a 100% Clinic Services Specialist. This position is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and Patient Appointment Center (PAC). Participates in daily phone coverage for several departments utilizing the resources available to maintain the Ambulatory Care Services “Standards of Excellence”. Upholds IRL and the Patient Appointment Center best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.
- Provides scheduling coverage in staff absence.
- Coordinate’s provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.
- Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.
- Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary.
- Contributes ideas and seeks ways to improve assigned processes. Provides feedback to management on means to achieve goals and resolve service issues.
- Negotiates appointments with patients and other departments.
- Negotiates schedule changes with providers and communicates changes with staff/supervisors.
- May analyze, monitor and report financial data, information and reports.
- May provide training and functional supervision for check-in/check-out services and students/temporary staff.
- Assists with problem solving of scheduling issues.
- Collaborates with peers and co-workers to enhance the delivery of health care.
- Explains the scheduling policies to other schedulers as needed through written and oral communications.
- Follows the scheduling policies to facilitate all patient appointments.
- Provides feedback to management on means to achieve goals and resolve service issues.
- Notifies the Patient Appointment Center and the scheduling department’s frontline supervisors of scheduling issues.
- Attends scheduling staff meetings.
- Attends scheduling staff meetings. Collaborates with peers and co-workers to enhance the delivery of health care.
- May perform other duties as assigned.
- Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.
- Equity: We dedicate ourselves to equity and fairness.
- Collaboration: We believe teamwork is the best way to work.
- Respect: We honor diversity and recognize the worth and dignity of every person.
- Excellence: We strive to achieve excellence in all that we do.
- Welcoming: We strive for an environment where every voice is heard, emphasize regular communication, and seek transparency whenever possible.
- Accountability: We behave ethically, act openly and with integrity in all we do, and take responsibility for our actions.
- Proficiency in computer spreadsheet and database applications
- A Bachelor’s degree or an equivalent combination of education and experience
- Excellent written and verbal communication skills
- Typically (6 months – 1 year) administrative experience
- Experience scheduling in an outpatient clinic setting
- Experience with hospital operations and/or Ambulatory Clinic operations
- Experience with the Epic system
- Knowledge of University of Iowa Hospitals and Clinics policies, procedures, and regulations
- Resume
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Classification Title: Support Services Specialist
- Pay Level: 3A
- Starting Salary Minimum: $40,527
- Organization: Healthcare
- Contact Email: [email protected]
- Contact Name: Alene Johnson
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