Strategic Maintenance Manager Jobs

About Mynd:

Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

About the role:

We are seeking an experienced Strategic Maintenance Manager, with an analytic skill set, to join our Property Services team to focus on optimizing for scale, profitability, and technical aptitude. The person in this role will directly oversee a team of in-house technicians and portfolio associates who are responsible for all self-performed service requests and resident turnover work, as well as field-based property management tasks. The Strategic Maintenance Manager will also focus on providing positive customer experiences for our property owners and residents. Applicants must show a strong history of growing and developing teams, utilizing data to improve operational effectiveness and efficiency, and collaboration with senior management and executive leadership to achieve key results.

Location: This position is classified as onsite and our ideal candidate will reside in Northern California or Bay Area.

Responsibilities:

• High profile escalation management
• Oversight of monthly safety meetings
• POC for all Fleet Management related duties for our company vans and insurance renewals
• Drive performance and accountability against operating plans and KPIs
• Provide maintenance related technical support to team
• Monitor and report on billable hours weekly
• Hire, mentor, coach and develop resources to achieve scale and optimal performance
• Utilize analytics, reporting, and technology to improve operational effectiveness is critical
• Payroll processing, expense report reconciliation approval, service request review & approval
• Management of third party vendor relationships to optimize market performance
• Manage a team of self-performing Maintenance Technicians and Portfolio Associates, overseeing safety & injury protocol
• Collaborate and work cross-functionally in a team environment
• Focus on delivering a positive customer experience while improving operational efficiency as evidenced by work completion times and effective cost management (labor & material)

Qualifications:

• Local market knowledge including maintenance vendor relationships
• Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders including regional employees, field staff, office staff, executive leadership, and external customers
• Excellent attention to detail
• Ability to communicate effectively with internal stakeholders and external customers
• Tech savvy
• Excellent planning, organization, delivery skills and comfortable in high pressure situations
• 10+ years experience with residential or commercial Repairs & Maintenance field operations
• Thrives in a fast-paced and startup environment
• Strong analytical capabilities to evaluate deals and an understanding of fair and optimal pricing structures
• 5+ years of experience leading, developing, and growing teams

Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Compensation:

$93,500 - $110,000 annually. The compensation range may be adjusted based on experience and location. Additionally, this position is eligible for a bonus based upon achievement of performance objectives.

At Mynd, we offer a robust, competitive & unique benefits package:

• Unlimited time off
• Paid Parental Leave
• 13 Paid holidays
• Wellness, home office, and cell phone subsidies
• 401k + Match
• Cash to purchase your own investment property through our “Project Investor Myndset” program
• Volunteer time off
• Robust health, dental, vision insurance, and more
• Eligible to participate in Mynd’s equity program
• Sabbatical program

At Mynd, we encourage all of our team members to:

• Earn Trust
• Be Myndful
• Always Be Entrepreneurial
• Think Like An Investor
• Be an ‘A’ Player
• Play Team First

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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