Implementation Manager Jobs

TL;DR:

• Significant equity package and upside as we revolutionize a $20 trillion (yes, with a t) global industry
• Salary range from $70k - $100k, unlimited PTO, competitive health benefits, and wellness incentives
• Ground-floor implementation role at venture-backed startup (Lightbank, TenOneTen Ventures, Jason Calacanis)
• Position is entirely remote with regular, all-expenses paid team retreats
• Epic team of A+ players, executing and having a ton of fun doing it. We’d love to have you join us!

About Us

SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to directly reward these key influencers for every sale they generate with cash via gamified commissions, contests, and goals. We drive more revenue for brands, improve employee performance for retailers, and empower frontline workers across the world with fair compensation and economic equality, all based on the sales revenue they generate each day.

We’re a San Francisco, CA-based company hiring for a ground-floor customer success team member to help us enter the hyper-growth phase. We’re backed by top VCs and angels like Lightbank, TenOneTen Ventures, the inventors of Google AdSense, the founders of Groupon, and Jason Calacanis, and we’re working to revolutionize the future of the nearly 20 trillion-dollar global brick and mortar retail market. We solve problems for some of the most interesting consumer product verticals around, and we need product-obsessed rockstars who can help us continuously improve SparkPlug!

About You

• You can give and receive feedback and productively collaborate with team members
• You have the dedication and entrepreneurial spirit to help grow a rocketship startup to unicorn status
• You are a personable team player with outstanding verbal and written communication skills
• You can adapt quickly as sales strategies, platform features, and customer priorities change
• You are a highly motivated, customer-facing professional ready to own a crucial SaaS vertical
• You can work remotely and manage your own time effectively
• You believe in our mission to help brick and mortar employees and businesses thrive

About The Role

• Work with Customer Success leadership to consistently improve onboarding process
• Supporting customer inquiries within the first 15 days
• Delivering a second to none onboarding experience to our vendors and retailers post-sale
• Training customers on best practices to maximize platform impact
• Configuring platform to customer’s specification
• Achieve and exceed quarterly onboarding goals
• Working cross-functionally with product, sales, support, and customer success members to foster a strong sense of community and information sharing
• Building initial customer profiles to set Customer Success Managers up for success
• Introducing new customers to SparkPlug and setting them up for success by
• Setting up initial campaigns to demonstrate platform value
• Providing critical insights to the product team as a means to improve our developing platform

Requirements

Must Have

• Tech savvy and proficiency in standard communication, collaboration, and task management tools
• Minimum of 2-5 years of professional experience in onboarding and implementing SaaS based software
• Excellent written and oral communication skills and equally excellent attention to detail
• Tenacity and the willingness to pursue hard goals despite obstacles
• Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes
• Flexibility and creativity to circumvent obstacles as they emerge

Nice to Have

• Experience working in early stage, high growth company environments
• Experience using the Hubspot Sales and / or Marketing suites
• Experience supporting software implementation into retail or restaurant customer bases
• Experience working as a frontline employee in retail, restaurant, or service industry roles