Information Technology Support Professional Ii

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving highly complex issues, working under general supervision while providing work guidance to lower levels. This position will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. This position typically will advise and counsel: users and other support personnel. This position will supervise: NA.

Job Duty 1 -
Install, maintain and upgrade workstation and peripheral hardware and software.
Job Duty 2 -
Analyze and resolve complex workstation, application and server related problems.
Job Duty 3 -
Update desktop software/applications; maintain documentation on installed applications.
Job Duty 4 -
Provide users with assistance in working in specific applications.
Job Duty 5 -
Participate in development of standard operating procedures.
Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
Two to four years of job related experience

Salary Range: $29.62 - $40.28

Location: Atlanta, GA - Hybrid

Job Grade: I4

Experience using JAMF, SCCM, InTune and other tools would be helpful!

SKILLS
This job requires advanced knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening