Information Technology Support Specialist

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We are searching for a full-time IT Support Specialist for our client in the manufacturing tool/knife industry. In this position, you will support the company’s enterprise desktop infrastructure, IT hardware budget, and the implementation of hardware and software projects. Additionally, you will perform all aspects of first-level support for all of our client’s IT systems and be involved with the implementation and standardization of our client’s On-premises and Cloud infrastructure. If you're looking for an exciting opportunity in the IT field, we invite you to take a peek at the key details below and apply today!

As IT Support Specialist, you will:

• Utilize, recommend, or implement automation of common processes.
• Effectively utilize systems for incident tracking, task management, documentation, and completing service requests within SLA requirements.
• Perform system maintenance and optimization to assure the highest level of availability and performance.
• Participate in mitigating security risks on enterprise systems for data security and privacy compliance.
• Maintain the Service Delivery knowledge library as required.
• Coordinate and apply security patches to enterprise systems.
• Support our client’s Azure Compute initiatives, environment, and on-premises data center.
• Determine and recommend which products or services best fit the customer’s needs.
• Field customer requests to identify and implement solutions.
• Install and configure application and operating system software, new releases, and upgrades. This includes evaluating and installing patches and resolving software-related problems limited to functionality provided by the software vendor.
• Order hardware, software, and replacement parts as needed within budgetary frameworks. Work with vendors to verify timely product delivery and installation.
• Work closely with Network, Security, ERP, BI, Web, and Applications team members to ensure that all systems function together and meet business goals and objectives.
• Install, configure, and maintain desktop and laptop PCs and peripherals such as printers for new and existing employees.

Additional Responsibilities:

• Facilitate training sessions for company employees in the operation of software/hardware systems.
• Manage projects pertaining to company related goals/system upgrades.

Competencies:

• Self-development – Actively seek new ways to grow and be challenged using both formal and informal development channels.
• Collaborates – Build partnerships and work collaboratively with others to meet shared objectives.
• Tech savvy – Anticipate and adopt innovations in business-building digital and technology applications.
• Action Oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer focus – Build strong customer relationships and deliver customer-centric solutions.
• Communicates effectively – Develop and deliver a variety of communications that convey a clear understanding of the unique needs of different audiences.
• Instills trust – Gain the confidence and trust of others through honesty, integrity, and authenticity.
• Optimizes work processes – Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages complexity – Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Nimble learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Global perspective – Take a broad view when approaching issues, using a global lens.
• Ensures accountability – Hold self and others accountable to meet commitments.

Who we’re searching for / About you:

• Two to three years of desktop hardware and software support experience required.
• Strong troubleshooting and decision-making abilities required.
• Experience with end-user administration tools including Azure Active Directory, MECM, PowerShell, and remote tools such as BeyondTrust Remote Support.
• Basic familiarity with the “x-as-a-service” model administration concepts, including Azure Cloud Computing resource management, service administration, and process automation.
• Strong testing discipline for changes before promoting to production.
• Bachelor’s degree in Information Technology preferred.
• Experience with administration of online Microsoft 365 services including Teams, SharePoint, and Microsoft Admin Center preferred.
• Experience with end-user administration of local Microsoft Active Directory domains required.

Logistics:

• $70,000/Year
• Benefits: 401k match, excellent health and wellness benefits, annual bonus and other perks
• Location: NE Portland, Oregon

Physical Demands:

While performing the duties of this job, the employee frequently sits; talks and hears; uses hands to finger, handle, grasp, or feel objects, tools, or controls; reach with hands and arms. The employee occasionally stands and walks; climbs; twists, stoops, kneels, crouches, or crawls.

The employee frequently lifts and/or moves up to 5 lbs., and occasionally lifts and/or moves up to 55 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Working Conditions/Physical Hazards:

While performing the duties of this job, the employee regularly works in an office environment, and occasionally exposed to production environment. Work area is well lit and air conditioned.

All employees are expected to adhere to Company safety policies and wear personal protective equipment when exposed to work areas or performing tasks where it is required.

Why 52 Limited:

52 Limited is a digital staffing agency with an industry-leading focus on the creative + technology space. We exclusively place tech and creative talent in direct-hire, contract-to-hire, and contract roles.

When you’re a talent, you’re family at 52 Limited. We provide paid time off when you are sick and offer comprehensive health insurance and voluntary benefits. We check in with you regularly; we will advocate for your needs and make sure you are happy and able to do your best work.

52 Limited’s reputation in the recruiting industry is unparalleled in the Pacific Northwest. While we're headquartered right here in Portland, our tenured team routinely places world-class talent from all over the West Coast and Texas. We work with some of the most forward-thinking and recognizable clients in Portland, Seattle, Los Angeles, Austin, and beyond. To learn more about our team, check out www.52ltd.com/our/story.

We are committed to fostering a people-first candidate experience that benefits our talent, clients, and community. 52 Limited encourages a diversity of applicants of all backgrounds and identities to apply. Let us know if you need reasonable accommodation during the application or interview process.