Sr Program Manager, Amazon Business Services

Description

“A dreamy business offering has at least four characteristics. Customers love it, it can grow to very large size, it has strong returns on capital, and it’s durable in time–with the potential to endure for decades. When you find one of these, don’t just swipe right, get married.” – Jeff Bezos

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing and service solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between). Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Do you want to be part of an organization that is developing and launching new business models? If so, AB Services team is looking for an experienced leader with a strong record of achieving results, to own and execute high visibility, strategic and revenue generating initiatives. This is an exciting opportunity to join a fast paced and quickly growing business segment within Amazon and we are looking for leaders who are passionate about building new businesses and solving complex problems for bringing new capabilities to our business customers.

The Sr Program Manager will be part of our Service Operation Team and is a key link between Amazon and the end Customer. You will own the strategy and operational performance of one of our new, high growth programs that has visibility to senior leadership. You will be responsible for identifying and prioritizing expansion opportunities, establishing and reporting on success criteria (e.g., speed, reliability, cost), and determining program enhancements required to scale the business. You will regularly deep dive issues to determine the root cause and partner with stakeholders for resolution. You will work closely with Operations, Product, and Business team members to drive alignment toward our goals. This high visibility role will require Senior Executive communication and influencing while working with stakeholders across Retail, Operations, HR, Tech and Finance.

#ReinventRetail

Our team is focused on building solutions to enable large enterprise B2B customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different needs than the traditional Amazon customer base.

You will be part of a team that is responsible for all aspects of the customer experience - from the visual interface to the back end services. You will be working with new technologies that improve usability and increase performance and scalability. You will help redefine normal for this segment of the market. You will help translate business requirements to technical deliverables and deliver operationally stable solution that provide good customer experience.

Key job responsibilities

• Lead and supervise a team of ICQA AM and hourly associates in Inventory Control/Quality Assurance operations within the Corporate buildings
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Collaborate with Operations, Business, and Product teams to triage issues, track progress on program improvements, and create internal and external communications collateral
• Drive alignment between senior leaders including resourcing, legal risk, growth investments, and onboarding speed.
• Facilitate network wide roll out of program and adoption of performance monitoring mechanisms with service providers
• Build, develop, and manage the program roadmap for critical operational and product improvements for both internal and external stakeholders.
• Make prioritization and trade-off decisions balancing external customer experience, business priorities, and resource constraints.
• Operate autonomously; drive multiple programs end-to-end including business goals, expansion plans, and supporting product launches.
• Create innovative reporting/visibility, best practices through SOP creation, updating Standard Work (SW) documentation within Amazon training systems
• Run the weekly business review, including identifying callouts, metric bridges, and action items
• Proactively identify, deep dive, and resolve issues that may impair the program’s ability to meet performance and growth goals.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of program or project management experience

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A2335840