Program Manager - Ops Services - Excellence At Scale

Job Summary And Mission

This job contributes to Starbucks success by facilitating the planning, establishment, execution and evaluation of a complex, multi-year, multifaceted program frequently including IT components. Negotiates for human, financial and other resources, liaises with external and internal vendors and sponsor-clients on program-related matters and provides professional guidance and leadership to project teams to realize the strategic business vision or desired result. Coordinates the multiple projects within the program in accordance with established standards and best practices. Models and acts in accordance with Starbucks guiding principles.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Ensures all project teams working on the program understand and work toward accomplishing the business vision, goals and objectives of the program. Analyzes and evaluates project interdependencies and their impacts to the program. Recommends and implements program improvements to meet changing mission parameters and requirements.
• Optimizes financial, human and other resource allocations between projects and ensures effective resource utilization across the program.
• Coaches and mentors project managers on developing and maintaining project plans, objectives and schedules that support program objectives.
• Consults with the sponsoring business unit or units in the development of a clearly articulated vision, mission, business case and resulting Program Charter for the program. Works cross-functionally with business partners, Information Technology partners, suppliers and other teams to ensure successful execution of the program. Ensures projects within the program comply with established company standards.
• Monitors project execution to ensure that key milestones and financial parameters are met and that projects are delivered effectively to achieve the overall goals and objectives of the program. Communicates program status to participants and stakeholders accurately and on time. Escalates to ensure issues are resolved, as needed. Ensures program governance.
• Develops an integrated plan that includes program deliverables, strategic alignment, total revenue. profit opportunity, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall program investment. Updates program plans, priorities, and project sequencing as needed.
• Oversees the financial well-being of the program by analyzing cost effectiveness and exercising cost controls. Develops and monitors the program's budget. Works with business unit to secure funding for program requirements.

Summary Of Experience

• Mentoring other project managers in program and project management (6 years)
• General business experience in large, matrixed organizations (8 years)
• Working with end-users to define work flows and integrate business processes and technology into effective business solutions (8 years)
• Requirements gathering and analysis (8 years)
• Building, leading and mentoring teams (8 years)
• Managing complex large-scale business or information technology projects (8 years)
• Application of industry-based project management methodologies and tools (8 years)
• Systems and process analysis, design and deployment (6 years)

Required Knowledge, Skills And Abilities

• Strong problem-solving and analytical skills
• Ability to lead complex program and project efforts to completion
• Knowledge of basic business principles and company goals and objectives
• Ability to communicate clearly and concisely, both orally and in writing
• Knowledge of integration tools and methods
• Ability to negotiate and influence
• Advanced knowledge of program and project management principles
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Ability to establish cross-functional, collaborative relationships with business and technology partners
• Ability to lead and mentor team members
• Knowledge of system testing and test plan development

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to four days per week and leverage the office 1-2 days per week, on average.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].