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Senior Business Program Manager, T&S Policy
Company | Rover.com |
Address | Seattle, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-08-21 |
Posted at | 9 months ago |
Who we are:
- Build a holistic roadmap and coordinate the execution of multiple cross-functional work streams to deliver a cohesive outcome. Partners include but are not limited to Operations teams (CX, Trust & Safety, and Fraud & Customer Success, Learning & Development departments), as well as other departments such as Product, Engineering, IT, Finance, International, Legal, Marketing, and our Marketplace team
- Identify and address policy maturity gaps. Taking a policy-first approach means developing and maturing robust policies to ensure risks, processes, and customer expectations are defined and paired with effective operational guidance as well as detection and enforcement mechanisms.
- Support training and onboarding of team members; mentors/coaches in career development of Project and/or Program Managers
- Effectively decompose strategic goals into program strategy, operations work streams and outcomes. Executes to deliver results and prioritizes competing stakeholder requests and internal deliverables in a complex, fast-paced environment. Identify and track KPIs. Narrate a strategy for ambiguous and unscoped programs; identifies multiple approaches, drives alignment around the best long-term value for Rover, and builds the plans to execute programs
- Leverage data to inform policy decisions and analyze impact.
- Craft and lead an evolving set of high-priority risk and policy initiatives across multiple functional areas that elevate customer satisfaction and reduce risk to our community. These risks can include people and pet harm/crisis situations
- Experience developing, implementing, and refining (product and user) policies and operational guidelines. Excellent verbal and written communication skills
- Two-sided marketplace experience is preferred
- Demonstrated strong analytical skills and the ability to leverage complex data sets to independently solve business problems.
- Bachelor's degree (Master's degree preferred)
- Demonstrated experience effectively partnering with diverse teams across Operations, Analytics, PR/Marketing, & Product to drive outcomes.
- 8+ years of experience driving product and user policy projects and programs with a track record of customer-centric transformational improvements. Experience owning and driving improvement in risk mitigation and policy KPIs
- The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process
- In the greater Seattle area the first-year salary range is $129,139 - $171,755. In Washington State outside of the greater Seattle area, the first-year salary range is $117,399 - 156,141. Additionally, Rover offers equity (RSU’s) and benefits to all employees
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