Sr. Manager, Tax Compliance

The Senior Manager, Tax Compliance Services will be responsible for the daily operations of Avalara’s telecommunication tax compliance services. You will coach and mentor team members and develop operational readiness processes and efficiencies in support of Avalara‘s customers’ communications tax returns and business licenses. You will use your tax compliance experience to drive overall team success by partnering with various teams throughout the organization to identify and implement improvements and efficiencies using automation, technology, and process enhancements.

• Effectively lead team through change management as technology, customer, and business needs change
• Demonstrate subject matter expertise in communications functional areas as well as understands the customer and partners experience
• Define and implement monthly team processes emphasizing automation and technology driven solutions, internal controls, and balanced workloads
• Identify and guide future direction of automation and technology to enable the business to scale effectively
• Partner with leadership to develop and support metrics to measure efficiencies and profitability
• Develop cross functional relationships with Product, Development, Go Live, Support, Customer Account Managers, and Sales & Treasury to enhance operational readiness and customer satisfaction
• Drive and solution team troubleshooting through root cause analysis
• Cultivate a “People First” culture, where talent acquisition, development and retention are a priority which includes supporting teams with development opportunities, promoting a healthy culture, supporting core company values, and focusing on employee experience through mentoring and coaching team members
• Establish operational goals and work plans in support of an expanding customer base, delegate assignments to subordinates, and ensure development of team, instill positive accountability across the team
• Manage a diverse remote compliance team that supports the customer experience and the end to end deliverables of telecommunication indirect tax returns and business licenses

• Ability to communicate effectively across all levels of an organization including leaders, managers, and individual contributors
• Strong interest in and aptitude for technology and automation
• Strong interpersonal and communication skills with the ability to explain tax compliance rules to internal and external partners
• Demonstrated ability to build trust at all levels of the organization by speaking truthfully, accepting the positions of others, and delivering on commitments.
• Education/Experience equivalent to a bachelor's degree plus 10+ years' experience
• Track record of delivering projects on time and working under time compressed deadlines
• Strong hands-on approach to developing and implementing operations efficiencies
• Experience working cross-functionally as part of the development and rollout of new products and services
• Management experience with a focus on operations excellence as part of developing, managing, and motivating professional level employees
• Strong knowledge base in indirect tax return compliance processes and business license management, telecommunications taxes a plus