Resource Manager-National Tax Operations

Job Summary:

The Resource Manager of National Tax Operations is responsible for participating in and overseeing the schedule and talent deployment process while balancing the vision, mission, and strategy of the consolidated tax practice. The Resource Manager will partner with Regional Tax leadership and National counterparts to innovate and evolve into the next generation Resource Management function. The Resource Manager will leverage business and financial acumen to identify potential areas for improvement and work proactively with leadership to put in a corrective action.

Job Duties:

• Collaboratively engages other Resource Managers to encourage resource sharing across regions, groups, etc.
• Identifies opportunities to optimize resourcing, drives process changes, and implements resource management best practices regionally; leads, supports, or champions initiatives (as needed) with a focus on effective workload balancing, scheduling, and professional development
• Manages and supports the monthly/annual scheduling process for the designated region
• Provides analysis around key metrics such as availability, production, and open seat status, and identifies issues and trends
• Reviews and monitors reports, including but not limited to utilization reporting, pipeline, solution specific reporting, and backlog
• Coordinates with Career Advisors to integrate new hires into engagement teams
• Responsible for driving effective and holistic staffing strategies that ensure efficiency in the firm’s professional services utilization; emphasis on providing consistent, positive customer experience, operational efficiency, and process excellence
• Serves as a trusted advisor to tax leaders, collaborating to identify issues and execute action plans as well as make recommendations for targeted hiring of professionals with project-appropriate qualifications
• Meets regularly with assigned professionals to ensure he/she understands their growth needs and project preferences as well as to set expectations with his/her staff re: project and skill demand and possible opportunities
• Leverages automation and new reporting platforms to provide visualizations and to promote transparency in resource skills and scheduling
• Anticipates potential staffing conflicts and proactively manages conflicts by surfacing creative alternatives that maximize production while minimizing bench but are also opportunistic for staff development

Supervisory Responsibilities:

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor’s degree, required; focus in Business Administration, Operations Management or Accounting, preferred with five (5) or more years of resource management experience in a professional services firm (i.e., public accounting, law firm, etc.), required
• High School Diploma or GED, required; AND eight (8) or more years of experience in Business Administration, Operations Management, or Accounting, required; OR

Experience:

• Experience in developing, implementing, and maintaining tax processes, preferred
• Experience in collecting, analyzing, and reporting metrics, preferred
• Experience in drafting and creating effective internal and external written communication, required

License/Certifications:

• PMP Certification, preferred

Software:

• Proficiency with PowerBI, preferred
• Strong metrics-focused with the ability to use analytics to solve problems and develop solutions, preferred
• Proficiency with Smartsheet, preferred
• Proficiency with PeopleSoft and OneStream, or experience with similar corporate management software, preferred
• High proficiency in the use of Microsoft business products (Excel, PowerPoint, Word) including excellent data management and manipulation capabilities, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Ability to lead multiple, high-profile, and complex projects with various top-level stakeholders
• Solid organizational skills with the ability to meet project deadlines with a focus on details and quality
• Ability to successfully multi-task while working independently or within a group environment
• Ability to build rapport and gain trust with all levels of personnel at BDO
• Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding resource management strategies, see the ‘big picture” as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects
• Strong leadership, communication, and presentation skills
• Proven ability to maintain confidentiality while balancing the needs of the business
• Proven ability to manage upwards and drive results
• Able to work within a deadline-driven environment
• Analytical and diagnostic skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

California Range: $115,000 - $135,000
New York City/ Valhalla Range: $115,000 - $135,000
Washington Range: $115,000 - $135,000

BDO delivers assurance, tax, digital technology solutions and financial advisory services to clients throughout the country and around the globe. We offer numerous industry-specific practices, world-class resources, and an unparalleled commitment to meeting our clients’ needs. We currently serve more than 400 publicly traded domestic and international clients.

• Cohesive global network
• Unparalleled partner-involvement
• Focused capabilities across disciplines
• Geographic coverage across the U.S.
• Deep industry knowledge and participation