Sr Manager, Integrated Risk Management

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The Senior Manager, Integrated Risk Management is responsible for process improvement, governance, and execution of the design, product and technical build, support and maintenance of a key product or limited product portfolio related to risk and compliance, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. Most often leading teams of 10+ FTE with skip level employees, and may lead teams of onshore and offshore contracting companies. Direct reporting line may include team(s) of Product Manager(s), Product Owner(s), Technical Solution Managers, DevOps management, and UI / UX, Test.
Senior Manager is also responsible for attracting, hiring, retaining a high performing, team of Product Managers, Technical Solution Managers, other members of technical staff, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with Customer or Customer representative teams, partner organizations, dependent technology teams, and supporting vendors.

• Regularly provides review and guidance to Product Management team on execution related responsibilities. This includes:
• Creates clear and measurable goals for team aligned to company, department, functional area objectives.
• Job Responsibilities:
• Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within Technology Risk & Compliance (TRC)Team.
• Develops formal and informal performance reviews in accordance with company or driven timelines. Ensures proper, fair, calibrated, timely completion of formal performance reviews across all Managers and skip level employees.
• Develops change management and communications plans, and executes or drives execution connected with internal change initiatives originated by direct leadership or P&T leadership.
• Supports learning and adoption of Agile principles and processes within Product Management team.
• Supports creation and execution of key vendor contracts.
• Designs and develops methods and tools to measure team performance striking a balance between customer or technology-based innovation, quality, speed to market, Agile team velocity, cost.
• Works collaboratively with Product Team, Scrum Masters, Dev Team to identify and eliminate waste in the delivery cycle or process. When resolution requires influence beyond their level, drives structured upward communication and feedback to seek resolution.
• Offers organizational design thinking / strategy to best structure the team and leverage resources. This includes periodic review of current and anticipated staffing capacity.
• Executes appropriate customer communication, response and support to identify, determine root cause, resolve production defects and issues, or other operational issues.
• Fosters strong, collaborative relationships with customer and customer representative groups at all levels for self and Product team.
• Product Backlog structure and prioritization, process.
• Support team response, or fields and responds, forwards customer or Leadership escalations, as appropriate.
• Ensures Product Team follows enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
• Manages key vendor relationships and delivery accountabilities of vendor or vendor resources as appropriate.
• Responsible for internal development support related to risk and compliance process and design (required to deliver compliance automation.
• Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with their direct reports in a timely manner.
• Develops or contributes to creation of development plans for each direct report and performs an active role in completion of actions noted in those development plans.
• Customer and Leadership level communications.
• Creates, communicates, and monitors formal performance improvement plan (PIP) when necessary and appropriate.
• Customer reviews and demos.
• Provides review and guidance to Product Management team on product vision, strategy, roadmap for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis / funding, including identification and remediation of possible gaps.
• Define frameworks and enable capabilities to support development teams in modernizing risk and compliance automation to empower first line compliance teams.

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience.

Work Experience:

• 3 - 5 years’ experience managing teams of 5 or more resources in direct reporting relationship in Product Management organization. (Required)
• 5+ years of relevant Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM) experience in an agile software product development environment. (Required)

Knowledge, Skills and Abilities:

• Agile Methodologies Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
• Communication: Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
• Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
• Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Robotic Process Automation (RPA), UiPath, Microsoft Power Platforms
• Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.
• Agile Project Management Experience with Agile backlog/project management tools.
• Technology Experience in delivering large and complex business/technology initiatives.

Licenses and Certifications:

• ServiceNow and/or Archer Certification (Preferred)
• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• Legally authorized to work in the United States
• At least 18 years of age

Travel:
Travel Required (Yes/No): Yes, Quarterly
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Colorado Pay Range: $170-700 - $230,900

Washington Pay Range: $183,200 - $215,500

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
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