Sr. Delivery Experience Specialist

• Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
• Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
• Execute local registration documents with customers during delivery
• Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian’s excellence
• Support new and existing customers as a Rivian product expert
• Complete additional work and tasks as requested by the leadership team

• Strong understanding of written and spoken English
• Commercial driving experience preferred; Commercial Driver's License (CDL) not required
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location
• High School Diploma or GED required
• Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
• Ability to multitask and prioritize tasks based on level of importance and urgency
• Ability to work autonomously and consistently with limited direction
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
• Must be at least 21 years of age
• Team-player with strong communication skills
• Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
• Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided)
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Adaptable to a fast-paced and constantly changing environment
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
• Customer focused mindset
• Must pass Department of Transportation (DOT) Physical and Drug Test
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
• 2+ years’ experience in customer service; previous EV experience a plus
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Empowered self-starter who can process and execute on complex information potentially in high stress environments

Equal Opportunity

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