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Company | Empower |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-06-05 |
Posted at | 1 year ago |
Grow your career with a growing organization
- Partner with the ServiceNow platform team to ensure ServiceNow HR is aligned with their vision and strategy
- Evaluate newly released functionalities, and recommend solutions that meet business needs while fitting into overall Human Resource strategies
- Demonstrate experience leading solution and design across case management, knowledge management, portals, document management, and reporting
- Use excellent analytical and problem-solving skills to support and maintain the ServiceNow HRSD, employee service center and knowledge base applications
- Provide support for the bi-annual ServiceNow upgrades, coordinate testing with subject matter experts and ensure delivered functionality performs as expected
- Interact with business users to gather and clarify business requirements and translate requirements into system functionality utilizing best practices and making recommendations to ensure optimal system functionality
- Collaborate with development and business stakeholders to define the solution/service, manage the backlog and release schedule, as well as manage timelines and capacity of the team to align with the business requirements
- Lead User Acceptance Testing and system validation for projects
- Provide hands-on leadership and program management to ensure deadlines are met and key deliverables are accurate
- Demonstrate expertise and ownership for the configuration, enhancement maintenance and testing of ServiceNow for HR.
- Assist translation of HR business and COE (Centers of Excellence) needs into business requirements
- Serve as the primary liaison between business stakeholders and the IT function, leveraging expertise in business analysis and experience with HR systems to recommend and implement solutions that enable the organization to achieve its goals
- Strong analytical skills for completing complex problem solving and analysis of business processes and systems
- Bachelor's degree in relevant field or equivalent work experience
- Minimum 2 years of experience in ServiceNow HR Admin and/or Configuration specifically HR Service Delivery solutions including Employee Center, Employee Journey Management and Case/Knowledge Mgmt.
- Proficient in program management methodologies and tools in addition to performing business analyst activities
- Proactive about identifying problems and continuous improvement with focus on data integrity
- Ability to coordinate/prioritize multiple, often complex, tasks
- Advanced skills in HR process design and mapping, deep knowledge of HR processes, delivery models, and organizational structures
- High attention to detail and a desire to drive for results
- Minimum of 2 years of hands-on experience with ServiceNow HR configuration, virtual agent conversation design, journey design and configuration, surveys, and analytics
- ServiceNow HR Administrator certification
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Tuition reimbursement up to $5,250/year
- Medical, dental, vision and life insurance
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.
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