Servicenow Architect Jobs

Roles and responsibilities:

• Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.

• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.

• Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.

• Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.

• Should have good amount of knowledge on business flow following service now applications:

• Must have good experience on ITSM, GRC Module including IRM, Vendor Risk Assessment

• ITSM (Incident/ Problem/ Change/ Configuration) Management -

• Good to have knowledge on following ServiceNow applications.

• CSM – Customer Service management, B2B, B2C, Roles, Sold Products

• ServiceNow Event Management

• Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))

• Maintain pace with ServiceNow versioning.

• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.

• Maintain and adhere to source code, configuration management, release management and software development best practices.

• Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.

• Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.

• Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training

• Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.

• Providing support / guidance to the development teams during the analysis, development, and testing processes.

• Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.