Service Training Coordinator Jobs

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Myrtle Beach Oceanfront Resort:
A beautiful oceanfront resort that lies across the street from Family Kingdom Amusement Park, Westgate Myrtle Beach offers you an incredible opportunity to enjoy the sunshine, cool breezes and spectacular oceanfront views along the beautiful Grand Strand. Enjoy the satisfaction of assisting guests from all over the world who arrive to enjoy our spacious villas and numerous onsite amenities.

This position's primary purpose is to ensure that Team Members receive high quality customer service training and follow up to ensure our standards are being met through quality assurance checks. The Service Training Coordinator will be responsible for assisting in developments of comprehensive training programs and facilitating said programs for all Team Members, including incoming new hires.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Maintain open line of communication with managers from other departments and provide them with assessment results
• Other duties may be assigned as necessary including but not limited to, greeting arriving and departing guests, assisting sales team on the sales floor, working owner events, and general customer service duties.
• Will provide additional and supplementary training to Team Members when deemed necessary by the department's manager.
• Greet and interact with guests
• Conduct customer service quality assurance assessments of Sales Support Team Members
• Recognize areas of opportunity to improve customer service levels
• Assist with creating and maintaining training material and documents as needed.
• Facilitate orientation and customer service classes
• Ensure all other Team Members are following our customer service guidelines.
• Lead by example by exhibiting an enthusiasm for all Team Members' success

SUPERVISORY RESPONSIBILITIES
Supervisory responsibilities are limited to providing verbal feedback and direction to Team Members as it relates to customer service, and also as a facilitator of training classes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Qualifications are as follows:

• Able to patiently instruct new and existing Team Members.
• Able to collaborate and work effectively with his or her manager and direct supervisors as well as partner with leaders from different departments.
• Able to stand for long periods of time
• Basic knowledge of MS Office Suite is preferred.
• Strong oral communication skills.
• Able to communicate complex ideas.
• Strong organizational skills.
• Have consistently demonstrated a passion for outstanding customer service.

EXPERIENCE
Minimum 3 years customer service experience and facilitation/presentation experience a plus.

EDUCATION and/or ADDITIONAL EXPERIENCE
High school diploma or general education degree (GED)

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or Team Members

Additional Information

Why Westgate?

• Community Involvement Programs
• Pet Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• 401K with generous company match
• Military Leave
• Advancement & development opportunities
• Paid Holidays
• Wellness Programs
• Family benefits including pregnancy, and parental leave and adoption assistance
• Flexible Spending Accounts
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Get access to your pay as you need it with our Daily Pay benefit
• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.