Epic New Hire Training Coordinator

Description

AdventHealth Information Technology

All the benefits and perks you need for you and your family:

• Award-winning IT Department
• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

The role you’ll contribute:

The Epic New Hire Training Coordinator is responsible for facilitating the backend processes of ensuring all AdventHealth team members who need Electronic Medical Record (EMR) training is assigned, as well as access is activated timely post completion of all required training. The coordinator will work closely with training leadership and the Learning Management System (LMS) team for Epic, as well as occasionally with the Principal Trainers. The Epic New Hire Training Coordinator will provide relevant training reports, monitor dashboards, and interact with all levels of team members across AdventHealth.

The value you’ll bring to the team:

• Enrolls team members in instructor led training classes as appropriate – managing training calendars and creating classes as needed based on trainer capacity and demand. Assigns trainers to session as needed.
• Manages New Hire Training ticket queue in ServiceNow.
• Reviews and unblocks user access post successful completion of required training tracks.
• Solves logistics and implementation problems quickly with minimum impact to team members.
• Communicates with training team, operational leaders, and new hires (as needed) on training status and issues.
• Works with management and technical teams to report and resolve any issues impacting training and access.
• Provide reporting, analysis, and insights from all training data. Shares themes with team and offers/implements ideas for improvements.
• Execute disciplined process for assigning new hire/transfer training requests in the LMS based on user access. Execute disciplined process for assigning implementation training tracks to newly hired team members during an implementation training cycle. Differentiates training based on role/department/campus/training modality.
• Monitors and responds to messages within a shared inbox within a defined timeframe

Qualifications

The expertise and experiences you’ll need to succeed:

• LMS and Clinical Hospital experience preferred
• High School Diploma or Equivalent
• 1 year relevant/related work experience
• Multiple Epic application experience preferred
• Excellent written and oral communication skills fostering effective interaction among a variety of stakeholder groups
• Moderate Proficiency in Microsoft Office applications (Word, Excel, Outlook)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.