Events Customer Service Coordinator

About the Company:

Built by the number-one sales trainer in the world, Cardone Training Technologies has become one of the most trusted names in the sales industry. For over thirty years, Grant Cardone has helped companies expand sales, increase transaction profitability, and reduce turnover all by disrupting the status quo by implementing his proven, industry-leading processes, through management, and training technology.

Founded and led by CEO, Grant Cardone, a New York Times bestselling author, international social media influencer, renowned speaker, trainer and coach to fortune 500 companies as well as a real estate mogul, Cardone Training Technologies takes a cutting-edge, disruptive approach to sales, marketing, social media and consulting to give businesses an opportunity to increase their revenue and expand their market share.

Position: Events Customer Service Coordinator

Requirements:

• Connect with potential partners to expand market reach
• Communicate with clients and partners in a professional manner and take detailed minutes during event meetings (in person and/or via conference call)
• Design emergency contingency plans and contact sheet
• Coordinate outside vendors (i.e. AV or Production companies)
• Ensure compliance with insurance, legal, health and safety obligations
• Actively use company systems to manage projects, i.e. Google Docs, Excel, Shopify, Chargify, Thinkific, Clickfunnels
• Update Event Reports on a monthly/weekly/daily basis, as progress and commitments are made.
• Participate in creative for all events (emails, social posts, videos, production, etc)
• Travel up to 10 percent
• Execute menu selection and guarantees/estimates
• Perform event registration maintenance including responding to attendee’s questions, making registration changes, updating upgrade pricing, and providing updates to team members and clients
• Proper bookkeeping for all events
• Ordering and gathering all event supplies
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Manage event customer service – answering Zendesk email questions from internal and external persons regarding their tickets and registration to upcoming events.
• Provide post event debrief to Executives
• Ensure event websites are up-to-date and have correct information (dates, pricing, etc)
• Set registration rules/parameters (early bird rates and dates, etc.) based on experience and past year’s registration data analysis
• Determine weekly meeting schedule and meeting recaps

Skills:

• Ability to effectively solve problems, think creatively, make decisions, and take action, exercising independent judgment
• Strong written and verbal communication, able to deliver clear, concise information tailored to specific and varied audiences
• Strong project management, customer service and relationship building skills
• Ability to work under pressure with strict deadlines in a fast-paced, changing environment while maintaining a professional and positive attitude
• Capable of working well with internal and external teams/partners

Education:

• BA Business, Communications, Public Relations, Advertising preferred
• 3+ Years of Experience

This is a full-time position that requires day, evening, and weekend availability. This position is located in Aventura, Florida and some travel is required.

Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.