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Service Desk Manager Jobs

Company

Aditi Consulting
Address Menlo Park, CA, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting,Computer Hardware Manufacturing,Computer Networking Products
Expires 2023-08-11
Posted at 9 months ago
Job Description

Matching Titles: Service Desk Manager / IT Helpdesk Manager / Technical Support Manager / IT Support Manager / Service Support Manager

Duration: 12+ months Contract with potential extension


Description:

As a Service Desk Manager/ IT Helpdesk Manager, your responsibilities typically revolve around managing the operations and personnel of the service desk, ensuring the smooth delivery of IT support services. Hiring manager is looking for someone who has 8+ years of experience in Helpdesk OR Service Desk with deep expertise in Project/Program Management. Primary point-of-contact for all IT related issues to the CEO and COO.


Experience in troubleshooting, Configurations, Servers, Windows, and Enterprise Executive Support. Perform software and hardware configuration across diverse platforms.

  • ITIL/ITSM
  • Hardware and Software:
  • Operating Systems:
  • IT Infrastructure:
  • Network Fundamentals:
  • Troubleshooting and Problem-Solving:
  • Virtualization:
  • Cloud Technologies:
  • IT Service Management (ITSM) Tools: