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Service Desk Workforce Manager Jobs

Service Desk Manager (Us)
By PRI Technology At New York City Metropolitan Area, United States
• 5-7+ years’ experience leading a service/support team – including hiring, performance management, and day-to-day operations.
• Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
· Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
· Manage escalations from bankers, Keno and internal IT members
• Experience establishing, documenting, and managing business processes.
• Excellent written and verbal communication skills.
Service Desk Manager Jobs
By PRI Technology At New York, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Service Desk Manager Jobs
By Leidos At , Washington, 20090 $75,400 - $156,600 a year
Team management skills leading helpdesk/service desk teams
Excellent written and verbal communications skills, especially in raising, documenting, and reporting incidents, problems, and outages
Experience with commercial cloud providers including AWS
Able to demonstrate understanding of or experience managing to SLA’s and KPI metrics.
Utilize ticket tracking system to track, document, and coordinate actions with members of the Information Technology support team
Coordinate with Overnight/Shared Desk to transition incidents, train staff, and follow up with customers during business hours when necessary.
Service Desk Manager Jobs
By Leidos At , Remote $59,150 - $122,850 a year
Excellent written and verbal communications skills
Excellent verbal and written communication skills
Prior experience leading helpdesk/service desk teams
Experience with commercial cloud providers including AWS
Looking for an exciting opportunity to make an impact as Help Desk Manager?
Managing the help desk team and evaluate performance
Workforce Manager, Global Guest Service | Hospitality - Remote | Wfh
By Get It Recruit - Hospitality At New York, NY, United States

]At the forefront of revolutionizing the world of hospitality, we're inviting you to be a part of an incredible journey. Our mission is to transform travel experiences by blending innovative, ...

Workforce Manager, Global Guest Service | Hospitality
By Sonder Inc. At United States
Minimum 8 of Workforce Management experience in complex multi-site, omni-channel contact centers, providing 24/7 coverage.
Solicit feedback that influence the operations of workforce management.
Strong mathematical and analytical skills required, including proficiency in Excel. Experience of building reports in Salesforce and Tableau preferred.
Collaborate cross-functionally to develop reporting and analyses required to manage our processes and team members efficiently including schedule adherence
Experience within Travel/Hospitality a plus.
Excellent written and oral communication skills. Especially adept and communicating technical information to non-technical senior leadership.
Employee Service Desk Manager
By Early Warning Services At , Scottsdale, Az
Hands-on experience troubleshooting and management with Windows 10 environments.
Experience with VDI and VDI endpoint, management and troubleshooting.
Knowledge of Vulnerability and patch management for Desktop Environment practices.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Education and experience typically obtained through a completion of an Associates' Degree.
Experience with Microsoft System Center Configuration Manager, or SCCM to create and deploy packages
Customer Service Manager, Airport Workforce Management
By American Airlines At Charlotte, NC, United States
Being proactive and efficient with time management
This job is a member of the Domestic Airports Team within the Customer Experience Division
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Service Desk Manager Jobs
By Calibre Talent Group At New Haven, CT, United States
·Must have strong leadership, organizational, time management and prioritization skills.
·Demonstrated progressive experience in the management of a technical support team.
·Solid relationship management and performance management skills.
·Prepare budget proposals and operational expenditure forecasts to sr. management.
·Must have exceptional customer service skills. Proven experience improving the customer experience with IT Services.
·Must be skilled in forecasting and adjusting to resource demands requirements.
Service Desk Manager Jobs
By Veridian Tech Solutions, Inc. At Hilton Head Island, South Carolina Area, United States
•Experience on Vendor service management
•Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
Title: Service Desk Manager L3
•Minimum 5 Years of Experience in IT Operations and Leadership Role
•Total of 10+ IT experience
•Good understanding of support processes and ability to manage and develop a team
Service Desk Manager Jobs
By Executive Talent Solutions At New York City Metropolitan Area, United States

a hands-on Service Desk Manager with superb Customer Facing skills. Will lead team of 5 in a

NYC based Boutique MSP in the Cloud Security Space is currently expanding and looking for

Customer Service Manager, Airport Workforce Management
By American Airlines At Austin, TX, United States
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Service Desk Manager Jobs
By Aditi Consulting At Menlo Park, CA, United States
IT Service Management (ITSM) Tools:
Service Desk Manager/ IT Helpdesk Manager
Duration: 12+ months Contract with potential extension
Sr. Service Desk Manager
By PACSUN At Orange County, CA, United States
 Project management experience preferred
 Working knowledge of enterprise policies and procedures with a minimum of 3 years hands-on experience
 Strong troubleshooting, interpersonal, verbal and written communication skills
 Appropriate temperament and knowledge to assist with on-call user support
 Prior experience with ServiceNow
 Experience managing multiple vendors to accomplish project objectives a plus.
Service Desk Manager Jobs
By RMON Networks, Inc. At Hampstead, NH, United States
HDI Desktop Support Manager or HDI Service Manager Certification or previous MSP management experience (a plus).
Working knowledge of PSA, RMM and Knowledge Management applications for managing client environments.
Ensure team utilization rates meet expectations and provide management focus as needed.
Ability to deal effectively with conflict management scenarios resulting in a positive outcome.
Microsoft Certifications or equivalent experience in M365 and Azure environments.
Identify process improvement opportunities, work with manager for support, implement changes, and report on key metrics for success of improvement.
Manager, Global Service Desk
By Avid At Burlington, MA, United States
Excellent leadership and people management skills.
Oversee asset management and inventory.
Vendor management, including procurement, security reviews, and renewals.
Effectively manage, develop, and train the service desk team.
Manage escalation and resolution of service requests, problems, and incidents within ServiceNow.
Manage end-user hardware ordering and troubleshooting (Desktops, laptops, etc.)
Service Desk Manager Jobs
By City of Orlando Careers At Orlando, FL, United States

Description Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do ...

Service Desk Manager Jobs
By DynTek At United States
Coordinating changes with incident and problem management processes
Addressing Service Desk against SLA requirements
Excellent written and verbal communications skills
10 years of technical experience in Microsoft and or Cisco technologies
Excellent troubleshooting and problem resolution skills
Promoting a service-oriented culture within the Service Desk
Service Desk Manager Jobs
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Senior Manager Service Desk
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Are you looking for an exciting opportunity to lead a team of service desk professionals? We are seeking a Service Desk Workforce Manager to join our team and help us provide exceptional customer service. As the Service Desk Workforce Manager, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer service, as well as providing training and support to the service desk team. If you are an experienced leader with a passion for customer service, this is the perfect job for you!

Service Desk Workforce Manager Job Skills:

• Excellent communication and customer service skills
• Ability to manage and motivate a team
• Knowledge of IT service desk operations
• Ability to identify and resolve customer issues
• Ability to prioritize tasks and manage multiple projects
• Excellent problem-solving and analytical skills
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• ITIL certification
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Knowledge?

• Knowledge of IT service desk operations
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Experience?

• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Responsibilities?

• Manage and motivate a team of service