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Manager Service Desk Jobs

Service Desk Manager (Us)
By PRI Technology At New York City Metropolitan Area, United States
• 5-7+ years’ experience leading a service/support team – including hiring, performance management, and day-to-day operations.
• Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
· Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
· Manage escalations from bankers, Keno and internal IT members
• Experience establishing, documenting, and managing business processes.
• Excellent written and verbal communication skills.
Service Desk Manager Jobs
By PRI Technology At New York, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Service Desk Junior Jobs
By WINPROVIT At Texas, United States
- Skilled in both technical knowledge and customer service;
- Minimum 6-month solid call-center / helpdesk experience;
- Partnerships with sectors in Education, Tourism, Telecommunication; Sports and more.
We have a challenge for you – Service Desk Junior – Texas, USA
What we are looking for:
- Availability to 24/7 work shifts;
It Service Desk Manager
By MetroStar At Washington, DC, United States
A bachelor’s and 5 years of experience leading a team providing service desk operations (Tier 1-3, asset management, ServiceNow ITSM implementation).
Develop, cultivate, and manage customer relationships.
Hands-on knowledge of ServiceNow and service desk operations SLA tracking and dashboarding/reporting.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Don’t meet every single requirement?
Work with technical teams to provide day-to-day operations, modernization, and enhancements to service desk operations.
Service Desk Manager Jobs
By Leidos At , Washington, 20090 $75,400 - $156,600 a year
Team management skills leading helpdesk/service desk teams
Excellent written and verbal communications skills, especially in raising, documenting, and reporting incidents, problems, and outages
Experience with commercial cloud providers including AWS
Able to demonstrate understanding of or experience managing to SLA’s and KPI metrics.
Utilize ticket tracking system to track, document, and coordinate actions with members of the Information Technology support team
Coordinate with Overnight/Shared Desk to transition incidents, train staff, and follow up with customers during business hours when necessary.
Service Desk Engineer Jobs
By Nexus Technologies LLC At , Remote $23 - $27 an hour
100% remote – work from home
Answer up to 20 calls per day and manage up to 15 tickets at a time
We’re happy to provide our full benefits guide at any point in the process!
Culture Index is offered in 30 languages - select in your native language!
One-hour technical interview with Hiring Manager (virtual)
30 min follow-up Hiring Manager interview
Service Desk Jobs
By Catapult Solutions Group At United States
• Log all Service Desk contacts into Incident Management System (ServiceNow)
• Knowledge Base and process documentation skills.
• Troubleshoot software, hardware and connectivity issues remotely.
• Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
• Provide support for remote employees using Citrix environment
Prior Service Desk or Desktop Support experience required
Service Desk Manager Jobs
By Leidos At , Remote $59,150 - $122,850 a year
Excellent written and verbal communications skills
Excellent verbal and written communication skills
Prior experience leading helpdesk/service desk teams
Experience with commercial cloud providers including AWS
Looking for an exciting opportunity to make an impact as Help Desk Manager?
Managing the help desk team and evaluate performance
Service Desk Jr. Administrator
By General Dynamics Information Technology At , Virginia Beach
BA/BS and 2 years of related experience. (Additional Education, Training, Certifications or Work Experience can be substituted for degree or experience)
2-5 years of directly related experience in Service Desk administration and analysis.
Security+ CE Certification required; DoD compliance 8570.01M applies
Windows 10 Operating System experience
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
Service Desk Supervisor Jobs
By Sparksoft Corporation At , Remote
3 plus years of experience supporting a service desk or call center operation in a management role.
Understanding and experience with service desk/call center workforce management tools.
Experience with Jira/Confluence and password management tools
Experience with case management workflows using Pega or other CRM/Workflow systems.
2 plus years of experience in the health industry/health insurance domain is preferred but not required.
Experience with CMS Marketplace eligibility and appeal processing
Service Desk Coordinator Jobs
By Paul Mitchell Schools At Roanoke, VA, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
Sales Desk Manager Jobs
By Lithia Motors, Inc. At , Wesley Chapel, 33544
Previous Automotive Sales Management experience a plus
We offer best in class industry benefits:
Manage daily activity & training of the sales staff
Strong communication and customer engagement skills
Ensure sales goals are attained
Ensure sales people are engaging with customers
Service Desk 1 (Sd1) Jobs
By Veridian Tech Solutions, Inc. At United States

ID-717782 Title-Service Desk 1 Location-Remote work Duration-10 Months contract+ Pay Rate-$21/hr on W-2 Years of Relevant Experience Minimum 1 year of experience required in help desk or ...

L2 Helpdesk/Service Desk Engineer
By Danta Technologies At San Antonio, TX, United States
We need a candidate with experience in a high call volume environment.
EMR/EHR experience is Good to have.
We are looking for L2 Helpdesk/Service Desk Support Engineer || San Antonio, TX - Onsite
Service Desk Engineer Jobs
By PRI Technology At Providence, RI, United States
3+ years of helpdesk experience with deskside support, telephone and email support required
Experience with Windows 7 and10,
Experience with Office 2019 and 365
Preferred experience with Sharepoint and PowerBI
Knowledge of VMware Horizon View 7 and higher
Experience in Active Directory setting up and disabling accounts as well as providing access.
Employee Service Desk Manager
By Early Warning Services At , Scottsdale, Az
Hands-on experience troubleshooting and management with Windows 10 environments.
Experience with VDI and VDI endpoint, management and troubleshooting.
Knowledge of Vulnerability and patch management for Desktop Environment practices.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Education and experience typically obtained through a completion of an Associates' Degree.
Experience with Microsoft System Center Configuration Manager, or SCCM to create and deploy packages
Service Desk Jobs
By Apptad Inc. At Nashville, TN, United States
Able to reset password and unlock accounts, iOS Management, Support, and Deployment
Able to navigate Different OUs
Able to look up attributes
Service Desk Manager Jobs
By Calibre Talent Group At New Haven, CT, United States
·Must have strong leadership, organizational, time management and prioritization skills.
·Demonstrated progressive experience in the management of a technical support team.
·Solid relationship management and performance management skills.
·Prepare budget proposals and operational expenditure forecasts to sr. management.
·Must have exceptional customer service skills. Proven experience improving the customer experience with IT Services.
·Must be skilled in forecasting and adjusting to resource demands requirements.
Service Desk Manager Jobs
By Veridian Tech Solutions, Inc. At Hilton Head Island, South Carolina Area, United States
•Experience on Vendor service management
•Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
Title: Service Desk Manager L3
•Minimum 5 Years of Experience in IT Operations and Leadership Role
•Total of 10+ IT experience
•Good understanding of support processes and ability to manage and develop a team
Service Desk Supervisor Jobs
By Mystic Lake Casino Hotel At Greater Minneapolis-St. Paul Area, United States
Any combination of education/experience in Business, Information Technology or related IT field to equal five years.
Minimum three years progressively enhancing experience in leadership or in knowledge within technical area of responsibility.
Familiar with service management processes.
Knowledge of industry trends and best practices in areas of planning, implementation, administration, troubleshooting, and documentation of network solutions integration.
Experience in the use of standard diagnostic tools.
One year experience in implementing call-center technology and processes.

Are you looking for a challenging and rewarding role in the IT industry? We are looking for an experienced Manager Service Desk to join our team and help us provide exceptional customer service. You will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are answered in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer satisfaction and service delivery. If you have a passion for customer service and are looking for an opportunity to make a difference, this could be the perfect job for you!

Overview The Manager Service Desk is responsible for managing the service desk team and ensuring that all customer service inquiries are handled in a timely and efficient manner. The Manager Service Desk is also responsible for developing and maintaining service desk policies and procedures, as well as providing technical support and guidance to the service desk team. Detailed Job Description The Manager Service Desk is responsible for managing the service desk team and ensuring that all customer service inquiries are handled in a timely and efficient manner. The Manager Service Desk is also responsible for developing and maintaining service desk policies and procedures, as well as providing technical support and guidance to the service desk team. The Manager Service Desk is also responsible for monitoring and evaluating service desk performance, and providing feedback and coaching to the service desk team. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Knowledge of service desk software and systems
• Knowledge of IT service management processes
• Knowledge of ITIL best practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a service desk or IT support role
• 2+ years of experience in a managerial role
• ITIL Foundation certification
Job Knowledge
• Knowledge of service desk software and systems
• Knowledge of IT service management processes
• Knowledge of ITIL best practices
Job Experience
• 5+ years of experience in a service desk or IT support role
• 2+ years of experience in a managerial role
Job Responsibilities
• Manage the service desk team and ensure that all customer service inquiries are handled in a timely and efficient manner
• Develop and maintain service desk policies and procedures
• Provide technical support and guidance to the service desk team
• Monitor and evaluate service desk performance
• Provide feedback and coaching to the service desk team