Register
Recruit Create CV

Service Desk Overnight Jobs

Service Desk Manager (Us)
By PRI Technology At New York City Metropolitan Area, United States
• 5-7+ years’ experience leading a service/support team – including hiring, performance management, and day-to-day operations.
• Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
· Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
· Manage escalations from bankers, Keno and internal IT members
• Experience establishing, documenting, and managing business processes.
• Excellent written and verbal communication skills.
Service Desk Manager Jobs
By PRI Technology At New York, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Service Desk Junior Jobs
By WINPROVIT At Texas, United States
- Skilled in both technical knowledge and customer service;
- Minimum 6-month solid call-center / helpdesk experience;
- Partnerships with sectors in Education, Tourism, Telecommunication; Sports and more.
We have a challenge for you – Service Desk Junior – Texas, USA
What we are looking for:
- Availability to 24/7 work shifts;
Service Desk Manager Jobs
By Leidos At , Washington, 20090 $75,400 - $156,600 a year
Team management skills leading helpdesk/service desk teams
Excellent written and verbal communications skills, especially in raising, documenting, and reporting incidents, problems, and outages
Experience with commercial cloud providers including AWS
Able to demonstrate understanding of or experience managing to SLA’s and KPI metrics.
Utilize ticket tracking system to track, document, and coordinate actions with members of the Information Technology support team
Coordinate with Overnight/Shared Desk to transition incidents, train staff, and follow up with customers during business hours when necessary.
Service Desk Engineer Jobs
By Nexus Technologies LLC At , Remote $23 - $27 an hour
100% remote – work from home
Answer up to 20 calls per day and manage up to 15 tickets at a time
We’re happy to provide our full benefits guide at any point in the process!
Culture Index is offered in 30 languages - select in your native language!
One-hour technical interview with Hiring Manager (virtual)
30 min follow-up Hiring Manager interview
Service Desk Jobs
By Catapult Solutions Group At United States
• Log all Service Desk contacts into Incident Management System (ServiceNow)
• Knowledge Base and process documentation skills.
• Troubleshoot software, hardware and connectivity issues remotely.
• Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
• Provide support for remote employees using Citrix environment
Prior Service Desk or Desktop Support experience required
Remote Service Desk Agent- Overnight Hours
By Unisys At ,
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Assists with navigating around application menus and may be required to remote into the customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
6 months of IT Service Desk experience
Working knowledge of data and voice network concepts
Learn more about Unisys and our key solution offerings:
Service Desk Manager Jobs
By Leidos At , Remote $59,150 - $122,850 a year
Excellent written and verbal communications skills
Excellent verbal and written communication skills
Prior experience leading helpdesk/service desk teams
Experience with commercial cloud providers including AWS
Looking for an exciting opportunity to make an impact as Help Desk Manager?
Managing the help desk team and evaluate performance
Service Desk Jr. Administrator
By General Dynamics Information Technology At , Virginia Beach
BA/BS and 2 years of related experience. (Additional Education, Training, Certifications or Work Experience can be substituted for degree or experience)
2-5 years of directly related experience in Service Desk administration and analysis.
Security+ CE Certification required; DoD compliance 8570.01M applies
Windows 10 Operating System experience
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
Service Desk Supervisor Jobs
By Sparksoft Corporation At , Remote
3 plus years of experience supporting a service desk or call center operation in a management role.
Understanding and experience with service desk/call center workforce management tools.
Experience with Jira/Confluence and password management tools
Experience with case management workflows using Pega or other CRM/Workflow systems.
2 plus years of experience in the health industry/health insurance domain is preferred but not required.
Experience with CMS Marketplace eligibility and appeal processing
Service Desk Coordinator Jobs
By Paul Mitchell Schools At Roanoke, VA, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
Service Desk Consultant I
By KGP Telecommunications, LLC At , Remote
Work Hard. Work Smart. Enjoy the Experience.
Manage and prioritize assigned requests to ensure timely resolution per established Service Level Objectives (SLOs).
One to five years applicable work experience.
Certifications: MCP, A+, Network+, Security+ (preferred but not required).
Basic knowledge of computer hardware including laptops, desktops, printers and handheld scanners.
Experience with Microsoft Windows operating systems.
Service Desk 1 (Sd1) Jobs
By Veridian Tech Solutions, Inc. At United States

ID-717782 Title-Service Desk 1 Location-Remote work Duration-10 Months contract+ Pay Rate-$21/hr on W-2 Years of Relevant Experience Minimum 1 year of experience required in help desk or ...

Sales And Service Overnight
By 24 Hour Fitness At Falls Church, VA, United States
Resolving member concerns as they arise and when needed, escalating through the proper management channels
Minimum Work Experience And Qualifications
Offering tours, discussing amenities and answering membership questions
Maintaining a proficient knowledge base of current retail products
Offering in-club promotions including Personal Training, Add-On Memberships, etc. 20%
Computer skills for using 24 Hour Fitness systems and other common applications as needed
Service Desk Specialist Jobs
By Harvard University At , Cambridge, Ma
Knowledge of standard applications, including Microsoft Office suite, email, and calendar management
Supply prompt updates to users, colleagues, and management on the status of outstanding issues
1-2 years of related experience; education may count toward experience
Must be conscious of and adhere to data security and risk management protocols
Superb written and oral communications skills, with excellent attention to detail
Highly skilled in communication etiquette via telephone and email
L2 Helpdesk/Service Desk Engineer
By Danta Technologies At San Antonio, TX, United States
We need a candidate with experience in a high call volume environment.
EMR/EHR experience is Good to have.
We are looking for L2 Helpdesk/Service Desk Support Engineer || San Antonio, TX - Onsite
Service Desk Engineer Jobs
By PRI Technology At Providence, RI, United States
3+ years of helpdesk experience with deskside support, telephone and email support required
Experience with Windows 7 and10,
Experience with Office 2019 and 365
Preferred experience with Sharepoint and PowerBI
Knowledge of VMware Horizon View 7 and higher
Experience in Active Directory setting up and disabling accounts as well as providing access.
Employee Service Desk Manager
By Early Warning Services At , Scottsdale, Az
Hands-on experience troubleshooting and management with Windows 10 environments.
Experience with VDI and VDI endpoint, management and troubleshooting.
Knowledge of Vulnerability and patch management for Desktop Environment practices.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Education and experience typically obtained through a completion of an Associates' Degree.
Experience with Microsoft System Center Configuration Manager, or SCCM to create and deploy packages
Service Desk Jobs
By Apptad Inc. At Nashville, TN, United States
Able to reset password and unlock accounts, iOS Management, Support, and Deployment
Able to navigate Different OUs
Able to look up attributes
Service Desk Manager Jobs
By Calibre Talent Group At New Haven, CT, United States
·Must have strong leadership, organizational, time management and prioritization skills.
·Demonstrated progressive experience in the management of a technical support team.
·Solid relationship management and performance management skills.
·Prepare budget proposals and operational expenditure forecasts to sr. management.
·Must have exceptional customer service skills. Proven experience improving the customer experience with IT Services.
·Must be skilled in forecasting and adjusting to resource demands requirements.

Are you looking for a unique opportunity to work overnight and provide exceptional customer service? Look no further! We are looking for an experienced Service Desk professional to join our team and provide top-notch customer service to our overnight customers. If you have a passion for helping others and a knack for problem-solving, this is the perfect job for you!

Overview Service Desk Overnight is a customer service role that provides technical support to customers during the overnight hours. This role is responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. Detailed Job Description The Service Desk Overnight role is responsible for providing technical support to customers during the overnight hours. This includes responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. The role also involves monitoring customer systems and networks, and escalating any issues to the appropriate team. The Service Desk Overnight role requires excellent customer service skills, as well as a strong technical background. Job Skills Required
• Excellent customer service skills
• Strong technical background
• Knowledge of computer systems and networks
• Ability to troubleshoot technical issues
• Ability to provide solutions to customer problems
• Ability to work independently and as part of a team
• Ability to work overnight hours
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in a customer service role
• At least 1 year of experience in a technical support role
• Knowledge of computer systems and networks
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
Job Knowledge
• Knowledge of computer systems and networks
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of problem-solving techniques
Job Experience
• At least 2 years of experience in a customer service role
• At least 1 year of experience in a technical support role
• Experience in providing technical support to customers
• Experience in monitoring customer systems and networks
Job Responsibilities
• Respond to customer inquiries and provide technical support
• Troubleshoot technical issues and provide solutions to customer problems
• Monitor customer systems and networks
• Escalate any issues to the appropriate team
• Provide excellent customer service
• Work independently and as part of a team
• Work overnight hours