Service Desk Engineer Jobs

Service Desk Engineer in San Francisco For Leading Buyside Firm Perm Career. Solid Desktop support / VDI/Citrix / Troubleshooting for a fast paced office as Part of Global Service Desk Team.

Role: Service Desk Engineer

Work: In Office

Based: San Francisco

Type: Permanent

Key Skills Desktop support / VDI/Citrix / Troubleshooting / Microsoft Exchange

Job spec:

Service Desk Support Engineer, part of the Buyside Firm Infrastructure Engineering team supporting innovative technology solutions driving scale & attack opportunities with the greatest commercial impact.

Responsibilities:

The Service Desk Support Engineer responsible for providing technical support and administration for all internal end-user software, hardware, and connectivity.

Proactive profile work independently / global team. Resolving a wide range of technology issues while providing top-tier customer service to our end users.

Duties:

· Identifying, diagnosing, researching, tracking, and resolving complex technical problems.

· Providing excellent customer service experiences for investment professionals / senior leadership.

· Working collaborative global team environment.

· Escalating, coordinating, and managing incident response for critical firm-wide issues.

· Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.

· collaboration with Infrastructure groups / business IT teams.

Your Values:

· Proficient and impactful oral and written communication skills.

· Strong interpersonal skills: desire and ability to play on a team.

· Interest in finance, investment banking, and the capital markets industry.

· Results-oriented work ethic based upon responsibility, enthusiasm, and pride in work.

· Well organized, sweat the details, and be agile to respond to the needs of a fast-moving business.

· Self-motivated to work in a team environment where good communications, high collaboration and low friction are shared values across the team and the organization.

· Recognizing resolving technical issues quickly and methodically.

· Provide VIP customer service interactions to technical and non-technical audiences.

· Adapt quickly to a new and changing technical environment.

Skills needed:

· Desktop support 2+ Years

· VDI/Citrix:

· Troubleshooting:

· Windows/Linux/MacOS:

· DNS/DHCP/Microsoft Exchange/TCP/IP:

· Windows/MDM solutions/MFA solutions/remote connectivity:

Troubleshooting:

· desktop hardware, peripherals, and printers

· mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity.

· Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and related add-ins.

· messaging platforms, collaboration, security,

· video conferencing tools (Slack, Zoom and perimeter access controls), A/V issues, and conference room issues.

· DNS, DHCP, Microsoft Exchange, TCP/IP.

· VDI or Citrix environments as well as various operating systems including Windows, Linux and MacOS.

· You will be self-driven, organized possess creativity, high judgement and strong communication (both oral and written) skills.

If this role is of interest, please apply with your English version of your CV making sure to include your email address for correspondence