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IT Service Desk Manager Jobs

It Service Desk Analyst
By E.L.F. BEAUTY At New York City Metropolitan Area, United States
Conduct and update asset management processes and inventory.
Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases.
3+ years of experience in an IT Support position in a medium-large company environment.
Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)
Analytical and problem-solving abilities, with keen attention to detail.
Service Desk Manager (Us)
By PRI Technology At New York City Metropolitan Area, United States
• 5-7+ years’ experience leading a service/support team – including hiring, performance management, and day-to-day operations.
• Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
· Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
· Manage escalations from bankers, Keno and internal IT members
• Experience establishing, documenting, and managing business processes.
• Excellent written and verbal communication skills.
Service Desk Manager Jobs
By PRI Technology At New York, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
It Service Desk Jobs
By Dice At Nashville, TN, United States
Able to handle call volume of up to 30 calls per day.
Able to navigate Different O rganizational Unit s ( OU )
Able to look up attributes
Able to reset password and unlock accounts.
Setting up new phones/ Ipads
Description Of Duties (primary & Secondary)
It Service Desk Manager (Virtual)
By SOSi At , Reston, 20191
Proven project management skills in setting priorities to meet project deadlines.
Manage the Service Desk performance to exceed performance metrics and goals.
Manage contacts with customers, direct reports, peers, and independent vendors.
Ability to establish a solid working relationship with customer, staff, managers and peers
BS Degree in Computer Science, MIS, or related field/equivalent experience in lieu of a degree.
4+ years of proven IM/IT leadership experience or equivalent supervisory experience
It Service Desk Agent I - Remote
By Nordic At , Madison, 53713
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired
It Service Manager Jobs
By NVIDIA At Santa Clara, CA, United States
Profound expertise in IT service management (ITSM).
Practical hands-on proficiency with project and task management tools, including Jira and ServiceNow.
Outstanding interpersonal capabilities, demonstrated through exceptional written and verbal communication skills.
Experience within a large, multi-functional IT environment.
ITIL Foundations v3 or v4 certification or solid understanding of ITIL & Technical Production support concepts is advantageous.
BS/MS or equivalent experience in Information Technology industry.
It Service Desk (Healthcare)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
It Service Desk Tech
By Trulieve At ,
Effective time-management skills and ability to multi-task
Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications
Assists in the management and tracking of all digital assets.
Assists in the management of all existing and legacy applications
Works with the IT Service Desk Manager to provide a seamless customer experience
Work with vendor engineers, project managers and support techs to solve application related issues.
It Service Desk Manager
By MetroStar At Washington, DC, United States
A bachelor’s and 5 years of experience leading a team providing service desk operations (Tier 1-3, asset management, ServiceNow ITSM implementation).
Develop, cultivate, and manage customer relationships.
Hands-on knowledge of ServiceNow and service desk operations SLA tracking and dashboarding/reporting.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Don’t meet every single requirement?
Work with technical teams to provide day-to-day operations, modernization, and enhancements to service desk operations.
Service Desk Manager Jobs
By Leidos At , Washington, 20090 $75,400 - $156,600 a year
Team management skills leading helpdesk/service desk teams
Excellent written and verbal communications skills, especially in raising, documenting, and reporting incidents, problems, and outages
Experience with commercial cloud providers including AWS
Able to demonstrate understanding of or experience managing to SLA’s and KPI metrics.
Utilize ticket tracking system to track, document, and coordinate actions with members of the Information Technology support team
Coordinate with Overnight/Shared Desk to transition incidents, train staff, and follow up with customers during business hours when necessary.
Service Desk Manager Jobs
By Leidos At , Remote $59,150 - $122,850 a year
Excellent written and verbal communications skills
Excellent verbal and written communication skills
Prior experience leading helpdesk/service desk teams
Experience with commercial cloud providers including AWS
Looking for an exciting opportunity to make an impact as Help Desk Manager?
Managing the help desk team and evaluate performance
It Service Desk Analyst
By Healthcare IT Leaders At New York, United States
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Will require 20% travel to New York.
Must be able to work on a W2
It Service Desk Manager
By HealthComp At , Plano, 75024 $75,000 - $90,000 a year
5+ years of experience in IT help desk support with at least 2 years of management
Full offering of health and wellness benefits for you and your family
Lead and manage the day-to-day operations of the IT help desk, including staff supervision, task allocation, and performance assessment.
Offer technical guidance and assistance to help desk team members, ensuring timely and effective resolution of issues.
Maintain a comprehensive knowledge base and documentation of common issues, solutions, and troubleshooting steps.
Design and conduct training programs to enhance the technical skills of staff members and improve first-level issue resolution.
Manager, It Service Desk
By Invenergy At , Chicago
Participate in the IT Change Management process
Minimum of 3 years experience as an IT manager/leader
Experience with remote/international team members
Manage our ETS (executive support) team, providing prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolution
Minimum Education: Bachelor's Degree in an information technology or related field.
Technology certifications preferred, not required
It Service Manager Specialist
By CAPCO At , New York $141,000 - $185,000 a year
Bachelor’s degree in IT management or related IT field.
Experience in ITSM Operations within Cloud and On-Prem ecosystems.
Wide-ranging knowledge of information technology topics.
ITIL certification is highly desirable.
Six Sigma or Lean IT certification are a plus.
Steer user-oriented design initiatives by conducting workshops to identify and address process gaps.
Analyst, It Service Desk
By Golden State Warriors At San Francisco, CA, United States
Order, Image, configure, deploy, and manage assets per departmental process
Bachelor’s degree or equivalent work experience
Experience resolving issues related to:
CompTia A+/Net+, ITIL Foundations, and other relevant certifications preferred
Comprehensive Medical, Dental and Vision benefits for employees and dependents
Answer and respond to all Service Desk calls, emails, IT Support Slack channels, and walk-up requests
It Service Desk Manager
By Business Wire At , $150,000 - $175,000 a year
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work.
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience.
5+ years of experience providing IT support.
Microsoft/Azure AD and group policy experience.
Experience creating standard operating procedures.
It Service Desk Manager
By Safelite At Columbus, OH, United States
Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks
Communication skills – both written and verbal covering a wide range of stakeholder groups from management level to operational level
Direct management of the market Service Desk.
Represent the region by providing input and partnering with the Belron Service Management team.
Major Incident Management support, as needed.
IT Service Management and Service Improvement
Employee Service Desk Manager
By Early Warning Services At , Scottsdale, Az
Hands-on experience troubleshooting and management with Windows 10 environments.
Experience with VDI and VDI endpoint, management and troubleshooting.
Knowledge of Vulnerability and patch management for Desktop Environment practices.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Education and experience typically obtained through a completion of an Associates' Degree.
Experience with Microsoft System Center Configuration Manager, or SCCM to create and deploy packages

Are you looking for an exciting and rewarding career in IT Service Desk Management? We are looking for an experienced and motivated individual to join our team as an IT Service Desk Manager. You will be responsible for managing the day-to-day operations of our IT Service Desk, ensuring that our customers receive the highest level of service. You will also be responsible for developing and implementing strategies to improve service delivery, customer satisfaction, and cost efficiency. If you are looking for an opportunity to make a real difference in the IT industry, this is the job for you!

IT Service Desk Manager Job Skills:

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of IT service management processes and tools
• Ability to manage and prioritize multiple tasks
• Knowledge of IT infrastructure and systems
• Ability to work independently and as part of a team
• Knowledge of IT security best practices
• Ability to work in a fast-paced environment

What is IT Service Desk Manager Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• At least 5 years of experience in IT service desk management
• ITIL certification or equivalent experience
• Experience with ticketing systems and service management tools
• Experience with scripting and automation
• Experience with system and network administration

What is IT Service Desk Manager Job Knowledge?

• Knowledge of IT service management processes and tools
• Knowledge of IT infrastructure and systems
• Knowledge of IT security best practices
• Knowledge of scripting and automation
• Knowledge of system and network administration

What is IT Service Desk Manager Job Experience?

• At least 5 years of experience in IT service desk management
• Experience with ticketing systems and service management tools
• Experience with scripting and automation
• Experience with system and