Technical Service Desk Manager Jobs
Service Desk Manager (Us)
By PRI Technology
At New York City Metropolitan Area, United States
Service Desk Manager Jobs
By PRI Technology
At New York, United States
Technical Service Manager Jobs
By AkzoNobel
At , High Point, 27260
Service Desk Manager Jobs
By Leidos
At , Washington, 20090
$75,400 - $156,600 a year
Service Desk Manager Jobs
By Leidos
At , Remote
$59,150 - $122,850 a year
Employee Service Desk Manager
By Early Warning Services
At , Scottsdale, Az
Service Desk Manager Jobs
By Calibre Talent Group
At New Haven, CT, United States
Service Desk Manager Jobs
By Veridian Tech Solutions, Inc.
At Hilton Head Island, South Carolina Area, United States
Service Desk Manager Jobs
By Executive Talent Solutions
At New York City Metropolitan Area, United States
Service Desk Manager Jobs
By Aditi Consulting
At Menlo Park, CA, United States
Sr. Service Desk Manager
By PACSUN
At Orange County, CA, United States
Service Desk Manager Jobs
By RMON Networks, Inc.
At Hampstead, NH, United States
Manager, Global Service Desk
By Avid
At Burlington, MA, United States
Technical Service Jobs
By Solvay
At Anaheim, CA, United States
Service Desk Manager Jobs
By City of Orlando Careers
At Orlando, FL, United States
Service Desk Manager Jobs
By DynTek
At United States
Service Desk Manager Jobs
By Ben Bridge Jeweler
At Seattle, WA, United States
Senior Manager Service Desk
By Ben Bridge Jeweler
At Seattle, WA, United States
Service Desk Manager Jobs
By Harvard University
At , Boston, Ma
Global Service Desk Manager
By Amyris, Inc.
At , Tampa, Fl
$102,500 - $159,000 a year
Are you looking for an exciting opportunity to lead a team of technical service desk professionals? We are looking for a Technical Service Desk Manager to join our team and provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are answered in a timely and professional manner. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!
Overview The Technical Service Desk Manager is responsible for managing the day-to-day operations of the technical service desk, ensuring that all customer inquiries are answered in a timely and professional manner. The Technical Service Desk Manager is also responsible for developing and implementing strategies to improve customer service, as well as providing technical support to customers. Detailed Job Description The Technical Service Desk Manager is responsible for managing the day-to-day operations of the technical service desk, ensuring that all customer inquiries are answered in a timely and professional manner. The Technical Service Desk Manager is also responsible for developing and implementing strategies to improve customer service, as well as providing technical support to customers. The Technical Service Desk Manager is also responsible for managing the technical service desk staff, providing training and guidance, and ensuring that all customer inquiries are handled in a timely and efficient manner. Job Skills Required• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical customer service
• Experience in managing a technical service desk
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Excellent customer service skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of technical service desk operations
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• 5+ years of experience in technical customer service
• Experience in managing a technical service desk
• Experience in providing technical support to customers
• Experience in developing and implementing customer service strategies
Job Responsibilities
• Manage the day-to-day operations of the technical service desk
• Provide technical support to customers
• Develop and implement strategies to improve customer service
• Train and guide technical service desk staff
• Ensure that all customer inquiries are handled in a timely and efficient manner
• Troubleshoot technical issues
• Monitor customer service metrics and performance
• Maintain customer service records and reports
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