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Service Desk Support Jobs

Service Desk Support–Level 1-2
By InnovaCare Health At Orlando, FL, United States
Strong interpersonal and problem-solving skills; knowledge of Windows operating systems, word processing software, computer hardware, and networking helpful.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Provide remote and onsite technical support, which includes desktop(s), laptop(s), printer(s), firewall(s), switch(s), access point(s), peripheral(s), and software(s).
Work closely with teammates, managed services provider(s) and vendor(s) as need to resolve problems.
Working knowledge of Microsoft products such as Office 365, SharePoint, One Drive.
Experience with VOIP telephony, Cisco Meraki Firewall, Cisco Switches, Access Point, and Cabling are a big plus.
Service Desk Support Technician
By Yoh, A Day & Zimmermann Company At Malvern, PA, United States
Minimum of 3-5 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
Application management with software as a service
Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.
Be able to support multiple business locations, either remotely or in person as needed.
Good oral and written communication skills
Intermediate knowledge of O365, Windows 10, Active Directory, Exchange
Service Desk Support-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Minimum 3 years of Service Desk experience in a regional role that includes ticket queue management and laptop provisioning.
Must have impeccable customer service skills, with a smile, especially supporting remote users over chat, ticketing, video, or screen-sharing solutions.
Must have fluency of communication skills in English.
Basic knowledge of audio/video troubleshooting and support.
Excellent written and verbal communication skills.
Experience with Okta, Duo or other MFA solutions, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk.
Service Desk Engineer Jobs
By Nexus Technologies LLC At , Remote $23 - $27 an hour
100% remote – work from home
Answer up to 20 calls per day and manage up to 15 tickets at a time
We’re happy to provide our full benefits guide at any point in the process!
Culture Index is offered in 30 languages - select in your native language!
One-hour technical interview with Hiring Manager (virtual)
30 min follow-up Hiring Manager interview
Service Desk Jobs
By Catapult Solutions Group At United States
• Log all Service Desk contacts into Incident Management System (ServiceNow)
• Knowledge Base and process documentation skills.
• Troubleshoot software, hardware and connectivity issues remotely.
• Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
• Provide support for remote employees using Citrix environment
Prior Service Desk or Desktop Support experience required
Service Desk Coordinator Jobs
By Paul Mitchell Schools At Roanoke, VA, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
Service Desk Engineer Jobs
By PRI Technology At Providence, RI, United States
3+ years of helpdesk experience with deskside support, telephone and email support required
Experience with Windows 7 and10,
Experience with Office 2019 and 365
Preferred experience with Sharepoint and PowerBI
Knowledge of VMware Horizon View 7 and higher
Experience in Active Directory setting up and disabling accounts as well as providing access.
Service Desk Support Staff
By The MITRE Corporation At , Mclean, Va
Follow defined Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution.
Bring technical expertise to bear, sharing technical knowledge and experience in a team setting.
Educate and guide MITRE employees in using MITRE tools, technology, and the information and knowledge infrastructure effectively.
High school diploma or equivalent, plus 1 year of job-relevant work experience
1 year experience working on a technical help desk in a corporate environment.
Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.
Service & Support Director Jobs
By Hexagon Asset Lifecycle Intelligence At Tucson, AZ, United States
10+ years of management experience leading teams.
Project management experience leading large hardware and software projects.
Works closely with the Project Management team to deliver customer projects in a timely and professional manner.
Facilitate smooth handover from Implementation to Account Management and Support
Manages and provides leadership for the Service & Support team; 3- 4 direct reports with around 20 team members.
Manages 3rd party contractor agreements and relationships to assist in delivering projects and services.
Service Desk Support Specialist Iii
By SMS Data Products Group, Inc. At Albuquerque, NM, United States
Exceptions may be made for specific individuals with specialized knowledge or skills in
7-10 years of relevant experience
A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience.
Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
Maintain a web-based capability for DTRA users to enter, track and escalate Service
Desk tickets, as well as self-service actions (currently using Remedy)
It Service Desk Support Technician
By Green River Community College At , Auburn, 98092, Wa $4,948 - $6,494 a month
SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:
Efficiently manage the employee loaner device check-out program, ensuring proper tracking and accountability of loaner devices to support inventory efforts.
The ideal candidate will have an associate degree or higher-level degree in computer science or equivalent work experience.
Excellent communication and interpersonal skills, able to describe complex technical issues to college community members with varying degrees of technical skill.
IT certifications - Hardware and/or Software certifications
A cover letter which specifically describes how you meet each QUALIFICATION
Bru-61 Class Desk Support
By Spectra Infosystems Inc At Niceville, FL, United States
Review, develop, or edit program or technical documents (e.g., Systems Engineering Plan, Risk Management Plan).
Support Program Management Reviews, Integrated Baseline Reviews, and other product reviews as required.
Plan and execute technical reviews and assessments according to entrance/exit criteria (e.g., System Requirements Review, design reviews, requirements compliance assessment).
Responsible to the Lead Engineer for maintaining systems engineering integrity and discipline across the spectrum of technical activities.
Oversee and evaluate technical development, review, and approval of Engineering Change Proposals.
Perform or support material solution analysis, technology, engineering, and manufacturing development, production and deployment, and operation and support.
Service Desk Jobs
By Apptad Inc. At Nashville, TN, United States
Able to reset password and unlock accounts, iOS Management, Support, and Deployment
Able to navigate Different OUs
Able to look up attributes
Support Tech 1 - Service Desk
By Asante At Medford, OR, United States
1 year in an IT or IS environment, or equivalent combination of education and/or experience, is required
Associates degree in a related field, or the equivalent in education and experience, is required
Preferred Certifications: A+, MCP, HDI CSS, or HDI SCI
Preferred Certifications: A+, MCP, HDI CSR, or HDI SCA, Network+, MCDST, A+, MCP, Network +, or other computer-related certifications
Comprehensive benefits including medical, dental, vision, and wellness
Associate degree in a related field preferred
Service Desk Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
2.Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
2.Strong influence, collaboration and negotiation experience.
4.Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
6.Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7.Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Desk Side Support L2
By DataSkate At East Aurora, NY, United States
To manage distribution group permissions via web-based GUI or via Remote PowerShell
To manage inbox rules that automatically perform specific, criteria-based actions on messages as they arrive, through a Remote PowerShell
Data Loss Prevention Policy Management
Escalating a Major Incident to the Major Incident Manager
To add users, manage licenses, create groups
To perform remote device wipes through Outlook Web App
Service Desk Engineer Jobs
By Phyton Talent Advisors At San Francisco Bay Area, United States
· Providing excellent customer service experiences for investment professionals / senior leadership.
· Proficient and impactful oral and written communication skills.
· Strong interpersonal skills: desire and ability to play on a team.
· Interest in finance, investment banking, and the capital markets industry.
· mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity.
Desktop support / VDI/Citrix /
Service Desk Coordinator Jobs
By Paul Mitchell Schools At Coeur d'Alene, ID, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
Service Desk Jobs
By Wipro At Plano, TX, United States
· Call & customer handling skill
I have one urgent opening for my client.
Location : 5445 Legacy Drive, Suite #300, PLANO, TX – 75024
· Answer user queries assist them with L1 troubleshooting
· Adherence to policies and procedures set by client
· Opens, logs, prioritizes, assigns, and closes calls logged in the IT Service Desk
It Support Service Desk Analyst (Onsite - Seattle)
By Splunk At , Washington, Dc $40.38 - $55.53 an hour
Exceptional communication skills, verbal and written at all levels of an organization up to and including executive level management
Knowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issues
Preferred knowledge and experience: These are a huge plus.
Image, configure, pack, and ship computers for new starters in remote offices
2-3 year experience of providing desktop support
2-3 year experience in fixing hardware as well as software installations

Are you looking for an exciting and rewarding opportunity to provide outstanding customer service? We are looking for a Service Desk Support professional to join our team and provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, resolving technical problems, and providing helpful advice and guidance. If you have excellent communication and problem-solving skills, then this could be the perfect job for you!

Overview of Service Desk Support:

Service Desk Support is a customer service role that provides technical assistance to customers and employees. This role is responsible for responding to customer inquiries, troubleshooting technical issues, and providing technical support to customers and employees.

Detailed Job Description of Service Desk Support:

The Service Desk Support role is responsible for providing technical assistance to customers and employees. This includes responding to customer inquiries, troubleshooting technical issues, and providing technical support. The Service Desk Support role is also responsible for maintaining customer service standards, resolving customer complaints, and providing customer feedback to management.

What is Service Desk Support Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Service Desk Support Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues

What is Service Desk Support Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures

What is Service Desk Support Job Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting technical issues
• Experience providing customer service
• Experience working with customer service software and tools

What is Service Desk Support Job Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot technical issues and provide solutions
• Maintain customer service standards and resolve customer complaints
• Provide customer feedback to management
• Monitor customer service software and tools
• Follow customer service processes and procedures