Technical Network Support Engineer

Title: Focal Technical Support Engineer

Business Unit: Juniper TAC - Customer Focused Technical Support

Job Location: USA ( TX/MA/VA)

Have you ever used your smartphone, Netflix, cable TV, or WiFi, and wondered how the giants in the cloud and content industry like Amazon, Google, Facebook, and more – sustain the high-speed networks that power our daily lives. Think you’ve got what it takes to support these networks and keep up with their demands or – even better – get ahead of their next challenge? Be a true partner. If so – we might be looking for you for an exciting role in our Customer Focused Technical Support ( CFTS ) team!

Summary:

• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
• Available to work in shifts and cover weekends rotations.
• Interface internally with CFTS Lead Engineers, Engineering, and Advance Services teams on any critical customer escalations.
• This is an Individual Contributor Role
• Participate in initiatives such as create Knowledge Base and Whitepapers.
• This position is for the Juniper CFTS (Customer Focused Technical Support) to up-skill on JUNOS based platforms and understands the support process when solving customer issues on JUNOS based products
• Troubleshoot issues related to configuration, hardware, and software, replicate customer environments and network problems in the lab.
• Take ownership for problem resolution, problem reproduction.
• Be a fast learner and keep pace with newer technologies

Requirements:

Education

• Bachelor or master’s degree or equivalent in Electrical/Electronics/Computer/Telecommunication Engineering

Experience

• 5+ years of experience in IP Network Switching and/or Routing domain - Troubleshooting, implementation, design etc.

Primary Skills

• In depth knowledge of IP Packet flow
• Excellent problem-solving skills.
• Excellent Customer handling and communication (verbal and written) skills

To be proficient in any 2 of the following technologies:

• Multiprotocol Label Switching (MPLS) & MPLS based Services: Design, implement, and troubleshoot MPLS, MPLS traffic engineering, Label Distribution Protocol (LDP), Resource Reservation Protocol (RSVP), Layer 3 Virtual Private Network (VPN), Layer 2 VPN, Virtual Private LAN Service (VPLS), and Easy VPN (EVPN).
• Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
• Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual chassis)
• Other Networking Protocols & Features: Design, implement, and troubleshoot Virtual Local Area Network (VLAN), Class of Service (CoS), Virtual Router Redundancy Protocol (VRRP), L2Circuit, Simple Network Management Protocol (SNMP), Bidirectional Forwarding Detection (BFD), Link Aggregation Control Protocol (LACP), Multi-Chassis Link Aggregation (MC-LAG), Distributed Denial of Service (DDoS), and MX Virtual Chassis (MX-VC).

Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -

• Preferred Certifications – JNCIE/CCIE
• Juniper, Cisco, Palo Alto, Arista, and others.
• Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.

Minimum Salary: $95,700.00

Maximum Salary:$146,740.00

The pay range for this position is expected to be between $95,700.00 and $146,740.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.