Senior Specialist, Employee Support

Job Title: Senior Specialist – Employee Support

Division: Corporate

Location: Tampa, Florida

Reports To: AVP- Employee Support

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

What You Will Do

The Senior Specialist delivers customer service excellence while partnering with Human Resources and Payroll professionals to maintain a best-in-class service approach. The position will provide services to the L’OREAL USA and SalonCentric employee population in the following but not limited:

• Trainers for HR on any system upgrades
• STD
• LTD
• Tuition Reimbursement processing
• Provide One HR expertise and support to the HR community and employees
• Workers Comp
• Military Leaves
• Manage leave process between employee, HR, department managers and Leave Management vendor
• Field employee and HR payroll questions to properly direct them to the right resolution
• Data quality/Workflows
• Leave Management
• Closely partner with Payroll team as it relates to day-to-day support
• Call Center
• Day-to-day Support
• Unemployment Claims
• Time Off management (vacation, PTO, Summer Hours, WFH, etc.)
• Policy Questions & Compliance and Policy Acknowledgements
• Audit/review and approve all transactions to ensure data quality and integrity to enable accurate data
• Answer and field all types of calls that come in – provide assistance and/or direction
• Parental Leaves
• Payroll Support
• FMLA
• Employee Verifications

Required Qualifications

What We Are Looking For:

• Must maintain complete confidentiality of employee records
• Ability to handle multiple tasks simultaneously
• Strong customer service skills
• Interacts effectively – listens, communicates and influences effectively across all levels
• A college degree or Work Experience Equivalent (2+ years in HR Contact Center or similar environment, involving phone/case management/quality inspections processes
• Preferred experience working in a call center environment
• Detail oriented, analytic and ability to problem solve with high level of organization
• Preferred experience with leave management processes
• Technical Skills : proficiency in Microsoft Office Suite of products (*Microsoft Office - Word, Excel, and PowerPoint / *Microsoft Outlook for Email, Calendar, Contacts, Scheduling, Task Management); Success Factors HCM
• Entry Level position with internship experience +

What’s In It For You

• (3 Days in Office, 2 Days Work from Home)
• Access to Mental Health & Wellness Programs
• (Think Tanks and Innovation Squads)
• (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• (Medical, Dental, Vision, 401K, Pension Plan)
• VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.

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