Senior Manager, Customer Insights

JOIN US! We are now hiring a Senior Manager, Customer Insights to join our team, based in Chicago!

Please note, candidate will require frequent visits to client; therefore must reside near client in Chicago.

With more than 30 years of customer-centricity at the heart of everything we do, Symphony AI Retail | CPG helps business leaders, and their teams, identify, activate and realize efficient and effective opportunities for profitable growth in today’s highly competitive omni-channel environment.

We provide the industry’s only truly integrated AI-enabled solutions, tailored for the nuances and volume of FMCG/Grocery retail.

Our outstanding team of seasoned retail and CPG experts and a strong global partner ecosystem help us serve more than 1,200 organizations worldwide – including half of the world’s top 30 grocery retailers and all of the top 25 global CPG manufacturers!

Symphony AI Retail | CPG’s innovations span the retail value chain, providing actionable insights that drive improved performance and CPG collaboration – and ultimately, revenue and margin growth.

WHAT WILL YOU BE DOING?

This position provides dedicated, onsite consulting support to a retail division. You will lead all client initiatives related to customer centric retailing and leveraging customer insight for decision making. The ideal candidate will possess both a deep consulting and analytic background that enables them to derive actionable insights and drive engagement with category management teams and division leadership. He/she should be a self-starter who is prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution.

In this client facing role, you will serve as the local, onsite customer insight champion, working with category management and division leadership on a daily basis. As a key member of the retail team, your support will include utilizing Symphony RetailAI tools. The ability to generate insights and partner with the divisions to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently or with groups to achieve optimal performance.

We're looking for passionate people who are problem solvers and know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership and enjoys what we do![A couple of sentences max to promote the USPs of the role – who does the role report to/why is this a great opportunity?

KEY ACTIVITIES

• Participate in key cross functional projects that cut across retail team(s)
• Partner with internal and external CPG focused groups on key initiatives
• Provide actionable insights and recommendations backed by a fact-base
• Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed
• Coach merchant teams to use customer insight in their day to day decision-making
• Train clients on use of Symphony RetailAI tools and insights
• Support client objectives to improve their overall business by driving customer loyalty and sales
• Utilize BI tools including Symphony reports to help answer retailer business questions
• Participate in development of best practices, training and reference materials
• Support all key business strategies as identified by client
• Actively participate in and assist with preparations for team and client meetings as requested

WHAT WILL YOU BRING?

• Persuasive and clear oral and written communication skills
• Prior experience from a top tier management consulting firm.
• Familiarity with BI applications
• Ability to develop productive and professional client relationships
• Experience working with customer centric data / loyalty data
• At least 5-7 years of experience working across merchandising / category management (assortment, pricing, promotion, placement), either from a management consulting or retailer standpoint
• Experience successfully influencing clients
• Proficient in SQL
• High technical knowledge of Microsoft Word, Excel and PowerPoint.
• Experience leveraging data and analytics for category management / merchandising decision making
• Strong analytics aptitude with excellent problem solving skills
• Ability to work in a fast paced, deadline oriented work environment
• Must be detail and quality oriented

WHY US?

• Generous benefits including flexible working, private healthcare, company contribution to pension, wellbeing / fitness reimbursement scheme, social and charity activities, generous holiday entitlement, your birthday off and lots more!
• Exciting technology including Artificial Intelligence
• Communication, Innovation and Collaboration are among our watchwords
• We will support your career growth and development
• We will support and explore your ideas: if you can do it better, we want you to show us!
• We have a start-up spirit within a large and growing international company
• Our teams comprise incredibly talented and passionate people who love what they do

WHAT ELSE DO YOU NEED TO KNOW?

• Attractive annual salary, bonus and generous benefits
• Location – home based with weekly visits to client located in Chicago.