Customer Insights Manager, Club

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will support our growth and the delivery of excellent business results. You will be responsible for converting in-depth shopping and omni retail environment insights into category, retail and customer strategies and recommendations. Strive every day to be the indispensable partner with our retailers, encompassing both tactical and strategic guidance, leading to profitable category growth. The ideal candidate for this role must demonstrate leaning agility, have a strong sense of customer centricity, hungry for knowledge, strong analytic skill set and have a passion for numbers. This role would be ideal for someone who has a passion for turning data into actionable insights and is comfortable presenting both internally and to customers.

The Mondelēz Insights Team and Culture

We are a high-performing, collaborative team driven by a competitive spirit.  We bring proactive solutions to our retailer partners that are based on shopper insights.  We foster a supportive team atmosphere to amplify individual strengths and curiosity.  We value a diversity of talent, experiences, and backgrounds to expand our team culture.

What You’ll Do

• Expand the advisor team’s reach and influence with both external retailer stakeholders and internal cross-functional partners
• Support adhoc analytics and reporting requests from Customer
• Develop expertise of available POS and Member data tools (e.g. Sam’s MADRID)
• Create recurring business reviews providing deep analysis on drivers and drags (including Total Category performance, New and Seasonal Item analysis, Promotional performance, etc.)
• Learn and drive digital commerce analysis and recommendations with our retailer partners
• Partner cross-functionally to provide perspective on market share projections
• Combine your curiosity with analytics to provide thought leadership through an Omni category management approach.
• Through a deep understanding of Sam’s Club and BJ’s Wholesale and their shoppers, provide actionable insights from multiple sources to help Mondelēz become an indispensable partner
• Build lasting business relationships based on trust and confidence

What You’ll Need For Success

• Capable of combining data visualization with supporting shopper insights into a cohesive story
• Ability to apply insights to business questions to provide recommendations and influence strategy
• Solid understanding of which data source to leverage to answer the question (POS, Syndicated, Panel, Industry Insights, etc.)
• Ability to thrive in a fast-paced environment, comfortable with prioritizing multiple deliverables, and overlapping deadlines
• Ability to synthesize insights into collaborative storytelling that leads to quantifiable results
• Experience applying analytical skills and a problem-solving mindset to answer ambiguous business questions
• Ability to apply insights to business questions to provide recommendations and influence strategy
• Intellectual Curiosity/Horsepower

Key Responsibilities

• Demonstrate a growth mindset and gain broader understanding of the retail marketplace, retailer Omni trends.
• Develop customer relationships through regular in-person engagements.
• Craft a compelling, category focused selling story and gain customer alignment/support
• Own reporting for the customer that tracks market share, POS drivers and drags, price leadership, volume forecasting.
• This position will help the CBT sell both externally at the customer and inform decisions made internally to support this strategic customer.
• Generate insights that drive business results using MADRID, IRI Unify, Nielsen Connect.
• Lead category strategy reviews, translate strategy into priorities, and provide customer specific SKU and assortment recommendations.

Qualifications:

• Bachelor's Degree Required
• Customer-facing, club channel, and snack category experiences are a plus
• This position requires previous Category Management and/or CPG Sales experience (approximately 5-7 years)
• Digicom experience highly desirable
• Business Travel as needed

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type

Regular

Shopper Insights

Insights