Consumer Insights Research Manager

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE ROLE 🤹♀️

We are looking for a Manager of Consumer Insights to join us in building Rocket Money! This role requires a strong research skillset, a focus on collaboration, and above all, customer-obsession. You will be responsible for conducting in-house qualitative and quantitative research to help a diverse set of cross-functional stakeholders better understand our customers and the markets we operate in.

The Rocket Money research team is small, but mighty, so we’re looking for someone excited to roll-up their sleeves and jump right in. If you love using insights to drive strategy and are energized by Rocket Money’s mission of meaningfully improving the financial lives of millions of people, this is an excellent opportunity!

Specifically, you will:

• Synthesize research findings into actionable recommendations and deliver them to various audiences across the company
• Evangelize a culture of research within the company
• Work closely with cross-functional stakeholders such as product managers, designers, marketers, and data analysts to identify and prioritize key research questions
• Design and execute end-to-end primary research using a wide variety of both qualitative and quantitative methods(e.g. surveys, user interviews, usability, focus groups, co-creation etc.)
• Develop a deep understanding of Rocket Money’s business model, market, users, and

ABOUT YOU 🦄

• Excellent interpersonal skills with desire to be a strategic partner in business decisions
• Experience with all phases of the research process including scoping, recruiting, fielding, analysis, and iteration
• Ability to work in a quick-moving environment and prioritize among projects while maintaining attention to detail
• Understanding of survey design and analysis
• Experience with remote testing tools
• Comfortable moderating qualitative research conversations (e.g. individual interviews, concept and usability tests)
• Passion for using insights from multiple sources to guide business strategy
• A positive, team player mentality
• 4+ years of client or vendor-side research experience
• Strong communication skills with the ability to formulate specific, answerable, and practical questions

WE OFFER 💫

• Matching 401k
• Health, Dental & Vision Plans
• Unlimited PTO
• Commuter benefits
• Snacks & Coffee
• Lunch daily
• Competitive Pay

Additional information: Salary range of $120,000 - $140,000. Base pay offered may very depending on job-related knowledge, skill, and experience.

*Note: Disclosure as required by sb19-085(8-5-20), however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.