Senior Manager - Clubs & Lounges Program Management

Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Key Responsibilities
The Senior Manager of Clubs & Lounges handles all program management related to the portfolio of lounge products. This role will centrally manage (prioritize, track, and report) key project work, as well as lead the implementation of United’s club and lounge capital plan (e.g., the building, renovating, and opening of new facilities worldwide) with internal and external partners. They lead an organization accountable for delivering a cohesive club and lounge program and will introduce defined standards and processes, leading methodical change management, and partnering with key collaborators and vendor partners to drive continuous improvement. Together with the other senior leaders of the team, they will play a vital role in shaping club and lounge strategy by ensuring the collective work across the department is organized to support program goals and is aligned with the company’s vision of an industry-leading lounge program.

• Organize and lead broader updates, including regular partner calls and executive updates
• Serve as project management lead for large-scale implementations, including new facility openings
• Serve as the business’ primary point of contact for envision, design, and build work related to all facility projects
• Lead key vendor partner relationships and implement structure of regular business reviews, performance improvement plans, etc.
• Introduce and document program standards
• This role will travel up to 25% of the time, both domestic and international travel.
• Lead execution of the long-term capital plan, which includes orchestrating work to collect and analyze data, and aggregate it into universal scope documentation and business cases
• Introduce and supervise project prioritization and tracking tools to organize, report on, and measure work underway across the program

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):

• Successful completion of interview required to meet job qualification
• Outstanding eye for detail
• Reliable, punctual attendance is an essential function of the position
• Bachelor's degree or 4 years of relevant work experience (Business Administration, Finance, Economics, Engineering)
• Exceptional communicator
• Refined executive presence
• Polished presentation skills
• Project management expertise (ability to handle large, complexed, matrixed, and multi-timeline projects)
• 8+ years’ experience in management roles with commercial focus
• Must be legally authorized to work in the United States for any employer without sponsorship
• Strong business acumen

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of partnership agreements and vendor relations
• Master's degree (MBA, MS)
• PMP certifications
• Familiarity with airport operations
• Business case expertise – ability to fully author and present key facts to support a narrative
• Experience in architecture, engineering, or design

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT WHQ00022359