Director, Program Management Jobs

https://careers.hyatt.com/en-us/careers/jobdetails/10780/CHI012996

The Opportunity

The Director of Digital Programs orchestrates the execution of our Digital strategy across stakeholder groups in the company and specifically leads our in-stay portfolio. Overseeing the key intake and evaluation of processes for Digital work this leader blends program oversight with guidance from stakeholders across commercial services. This leader will manage project orchestration for key initiatives, assess technology and deployment dependencies, logical planning moves across larger company-wide initiatives, and optimize our delivery and execution using agile and scrum techniques. The role closely partners with the overarching Commercial Services PM function and is deeply embedded in day-to-day planning sessions, deployment, and stakeholder communication and management.

The Role

•Lead Hyatt’s overall strategic digital planning and PMO by bringing together Business SMEs, Product Owners, Design, Engineering, Content & Merchandising, Finance, and partner leaders to align on prioritized, outcome-driven multi-year action plans.

•Manage Program Oversight function for digital staying highly coordinated with associated PMO functions across the company, laddering up into PM for CS.

•Orchestrate roadmap execution work for large /critical initiatives enhancing the Member and Guest experiences within Digital platforms such as Hyatt.com, the World of Hyatt mobile app, and WeChat mini program with dependencies across multiple Hyatt and third-party teams within and outside Digital.

•Serve as the central communication hub for leadership stakeholders to engage with on status and input including establishing and leading steering committees and freeing product and engineering resources to focus on build and delivery as much as possible.

•Responsible for developing, implementing, and overseeing strategic delivery excellence across the company and ensuring the successful “end-to-end” delivery of projects and programs.

•Create and own the summary KPI/OKR dashboard for all Digital programs/projects.

Qualifications

Experience Required:

•15+ years of experience in overall digital experience (plus iOS experience) with 10 years of progressive leadership experience, including significant experience in leading through influence

•Significant experience facilitating complex large-scale strategic planning for digital-based investments with a focus on outcome-oriented planning

•Solid understanding of digital production workflow in an agile environment

•Experience operationalizing standard processes around project intake & prioritization with the ability to orchestrate cross-functional buy-in

•Ability to creatively solve problems, develop new tactics, and address implementation obstacles

•Ability to work with and properly relay information to both business and technical partners.

•Highly motivated, assertive self-starter with the ability to work autonomously and as an active team participant and cross-functional collaborator

•Experience establishing a culture of data-informed decision making and accountability

•Exceptional communication skills able to tell data stories to business stakeholders and answer what happened, why, and so what

•Bachelor’s degree or equivalent work experience; MBA preferred

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedule and location

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. You are personable, detail-oriented, and organized.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.