Senior Logistics Coordinator, Dispatcher, Road Us

The Sr. Logistics Coordinator, Dispatcher is responsible for coordinating and managing requests from customers, with the goal of meeting and exceeding customer expectations, while accurately tracking various shipment pick-ups to their final deliveries. The ability to work in a fast-paced, challenging environment is critical. Execution of job duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the coordination of transportation and operations for DSV Road Transport contractors, company drivers and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries.

• Ensures compliance with DOT regulations and established internal policies and guidelines.
• Works closely with team members to meet or exceed all customer service requirements.
• Prioritize time sensitive cargo.
• Works directly with customers on the receipt and processing of transportation requests.
• Develops and maintains positive customer, contractor & company driver relationships.

• Handles dispatch with contractors, company drivers and partner carriers.
• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
• Responsible for accurate data capture and system entry.
• Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Utilizes various transportation software systems to facilitate material movement, planning and scheduling.

• Performs other duties and projects as assigned.
• Promotes the DSV Road Transport brand.
• Assists with new account start-ups.
• Adheres to all domestic and international shipping regulations and compliance.
• Communicates effectively with customers, contractors, company drivers, partner carriers and team members.

MINIMUM REQUIRED QUALIFICATIONS

• 2 years’ experience in a logistics, customer service or related field

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Proficient typing and PC Skills (Microsoft Office, Excel, Word and PowerPoint etc.)

Language Skills

• English (reading, writing, and verbal)

Mathematical Skills

• Intermediate

Other Skills

• Superior attention to detail and problem-solving skills.
• Ability to prioritize work in a multi-tasked, fast-paced environment.
• Excellent interpersonal communication with the ability to adapt to and work within a team environment.

• Able to work flexible hours when required.
• Willing to make and meet commitments.

PREFERRED QUALIFICATIONS

• CDL A or B
• High school diploma or GED

• 2 year prior logistics experience

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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