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Senior It Support Specialist

Company

Atomic
Address , Miami, 33132, Fl
Employment type FULL_TIME
Salary $73,493 - $105,000 a year
Expires 2023-06-16
Posted at 1 year ago
Job Description
Atomic is a venture fund that founds companies. Founded in 2012, we believe that disruptive innovation is most successfully achieved by pairing innovative ideas with business discipline, and that building those ideas into businesses is not something that can be outsourced. We are engineers and entrepreneurs who build and operate the next generation of great companies.

As the Senior IT Support Specialist you will provide a customer focused, team point of contact for superior quality IT Services and Support. You will be responsible for receiving, prioritizing, diagnosing, and resolving support requests and incidents from both internal and PortCo users company wide. Responsibilities include, but are not limited to, onboarding and offboarding, Mac, Windows, and MDM support and administration, video conferencing, asset management and inventory control, documentation and adherence to SLAs, and serve as a subject matter expert in all aspects of endpoint technology and support. This role will require some sysadmin responsibilities with Google workspace, JAMF, and Okta SSO/MFA platforms.

This position is based in our Miami office full-time.

What You'll Do:

  • Maintain and manage JAMF Pro MDM environment with JAMF administration skillset/experience required.
  • Support Macs, Windows PCs, IOS devices, network equipment, and related peripherals.
  • Coordinate and prioritize daily team workload and first level technical escalations.
  • Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
  • Assist and maintain A/V setups, troubleshooting, support, and implementations for company meetings held in the San Francisco office.
  • Work directly with MSP vendors for technology implementations, projects, troubleshooting and issue triage.
  • Maintain and manage Okta SSO/MFA identity and access management platform with identity management administration skillset/experience required.
  • Support Applications and Infrastructure in Cloud SaaS environments including collaboration and Directory Services platforms.
  • Evaluate procedures and IT service enhancements to improve overall quality of service.
  • Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
  • Develop strong interpersonal relationships with end users and vendors.
  • Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.
  • Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation.
  • Manage all IT equipment and application inventory, licensing, and asset tracking.
  • Work with the IT team on projects, development testing and performance benchmarking for current and future hardware and application implementations.

What You Have:

  • A sense of urgency and a commitment to timely completion of projects. Must be able to work creatively, calmly, flexibly and under tight deadlines in order to respond quickly and positively to shifting/multiple demands and opportunities.
  • Attention to detail along with a commitment to quality and confidentiality.
  • 4-7+ years IT Support and Service including hardware, application, onboarding and offboarding experience in an Enterprise IT environment.
  • An instinctive drive and interest to solve problems through building long-term solutions and proactive measures.
  • Experience with Google, Apple, and Microsoft products in an Enterprise environment; Mac subject matter expert is required. ACMT certification is a plus.
  • Minimum 2 years of JAMF or other Mac-based MDM administration experience and skillset is required. JAMF certification a plus.
  • Comptia A+, Net+, MCITP, GCP certifications or equivalent experience.
  • Minimum 2 years of SSO/MFA solution administration experience and skillset is required. Okta experience/certification a plus.
  • The ability to work independently with a keen sense for finding missing opportunities to elevate the team to new standards.
  • Experience with conferencing, collaboration, and communication software along with other cloud-based applications including, Zoom, Google Meets, Slack, Dropbox.

What You'll Get:

  • Great benefits (flexible PTO, medical, dental, vision, 401K).
  • Competitive compensation (base + equity)
  • Join the Atomic network of professionals spanning across our dozen+ portfolio companies.
$73,493 - $105,000 a year

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
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Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Atomic considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Please review our CCPA policies here.