Cincinnati- It Field Support Specialist (Infrastructure Specialist 2) -20067079

A Little About Us
With over 1,500 employees in 11 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture
BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills. If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!
What You'll Be Doing

• Providing timely and friendly IT support to customers by fulfilling assistance requests, issue resolutions and use of systems features.
• Serving as primary on-site customer support technician for BWC employees utilizing client equipment, programs and peripheral.
• Installing, maintaining, configuring, testing, upgrading, and administering assigned multiple technology domains.
• Providing workstation support, information security, telecommunications, and network connectivity.

For more information about this position, please click here.
BWC is currently operating under a hybrid schedule that can incorporate both teleworking and in-office hours. Employees may be required to report to the office when requested by management &/or for their initial job training.
What’s In It For You
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• Childbirth/Adoption leave
• 11 paid holidays per year

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Required Experience And/or Education

• Or equivalent of minimum class qualifications for employment noted above.
• Completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Primary Location
United States of America-OHIO-Hamilton County-Springdale
Work Locations
Cincinnati Claims Office
Organization
Workers' Compensation
Classified Indicator
Classified
Bargaining Unit / Exempt
Bargaining Unit
Schedule
Full-time
Compensation
$32.65- $47.93
Unposting Date
Jun 11, 2023, 10:59:00 PM
Job Function
Information Technology
Primary Technology
Desktop Support
Agency Contact Name
BWC Human Resources
Agency Contact Information
[email protected]