It Support Specialist Jobs

Objectives

The Delaware County Human Resources Department is accepting applications for an IT Support specialist. This position is responsible for providing technical support and assisting County employees including troubleshooting hardware and software problems

Job Standards

• Extensive experience supporting M.S. Office products.
• Thorough knowledge of all Windows platforms; and
• High School diploma or GED plus two years computer support experience or College Degree;
• Efficient and effective problem-solving and analytical skills;
• Exceptional client service skills;
• Thorough knowledge of basic hardware and software systems;

Essential Functions

• Configures and installs new computer hardware and peripherals;
• Works independently with minimum supervision;
• Serves as the primary contact for calls made to the Help Desk;
• Provides other duties as required.
• Mitigates and remediates security vulnerabilities;
• Provides training to employees as needed for various enterprise applications; and
• Prepares and maintains documentation of daily procedures and activities;
• Operates cabling scanner and metering equipment to trace network related problems;
• Maintains contacts with primary vendors and monitors vendors for current price points;
• Provides technical support to all county employees and supported agencies
• Assists the Network Administrator in establishing new user and e-mail accounts;